Description:
Modern Mechanical Services and Modern Facility Services are a growing commercial HVAC, plumbing, and facility services company. We're looking for a dependable, detail-oriented person to be the after-hours point of contact for our customers and field teams — and to help keep our back-office running between calls. You'll handle emergency service requests when the office is closed, then support the team with customer service, work order management, and billing.
This is a fully remote position. We provide a company computer and a Microsoft Teams phone line — you supply a quiet workspace and reliable internet.
What You'll Do
• Answer after-hours emergency calls and emails, capture the details accurately, and dispatch or escalate each request to the right on-call manager or technician following our established process
• Monitor shared customer service inboxes during your shift and respond to or route requests promptly
• Manage work orders — open and close jobs, update status, attach documentation and photos, and keep records clean and current
• Prep billing and, once trained, handle invoicing across our service platforms
• Provide professional, calm, customer-first communication at all times
Schedule
• Saturday & Sunday, 8:00 AM – 5:00 PM (primary) — roughly 8–9 hour days; Sunday hours vary depending on call volume
• Occasional weeknight coverage as needed Part-time, roughly 18–25 hours/week
Requirements:
• Microsoft Teams experience required (calls, chat, and collaboration)
• Strong written and verbal communication; comfortable being the company's voice after hours
• Organized, reliable, and able to work independently with minimal supervision
• Comfortable learning new software quickly
• Service software experience (ServiceTrade, BlueFolder, or similar) is a plus
• Prior dispatch, customer service, or office/billing experience preferred