I&IT Business Analyst – Roles & Responsibilities
Must Haves:
- 7+ years Stakeholder management and reporting I&IT wide performance KPIs
- 7+ years Identify drivers to costs in IT operations and their corresponding savings levers. Align with stakeholders on delivering savings and track & report this on an ongoing basis
- 7+ years Hands-on experience with developing and implementing use cases in industry standard enterprise portfolio management tools (e.g. Asana, JIRA etc.)
- 7+ years Excellent MS office toolset knowledge and application (Excel, Powerpoint and MS-word)
- 7+ years Support resource utilization tracking and management
Nice to Have:
CPA or Finance
Role Summary
- Provide comprehensive I&IT business analysis services to support diverse business and technology needs.
- Stakeholder management and reporting I&IT wide performance KPIs
- Identify drivers to costs in IT operations and their corresponding savings levers. Align with stakeholders on delivering savings and track & report this on an ongoing basis
- Support resource utilization tracking and management
- Engage business stakeholders and subject matter experts to elicit, analyze, and validate business requirements.
- Contribute to business analysis policies, standards, processes, and best practices related to portfolio reporting tools and ensure consistency across the organization.
Key Responsibilities
- Document business requirements to support effective I&IT solution development related to the roll out of industry standard portfolio reporting tools.
- Create and maintain business analysis artifacts such as functional and non-functional requirements and business rules.
- Conduct business modeling including use case, process, data flow, and data models
- Conduct stakeholder engagement activities including interviews, workshops, and mockups.
- Create collaterals related to changing management and communication to relevant stakeholders across I&IT
- Understand drivers and levers to OPEX savings related to hardware and software costs. Works with asset owners to identify savings and validate the savings with Finance
- Stakeholder management and reporting I&IT wide performance KPIs
- Support hiring and onboarding of resources in I&IT
- Track and report Overtime and utilization of resources
- Monitor project progress, resolve issues, and report to I&IT management and stakeholders.
- Develop performance measures, traceability matrices, and conduct post-implementation follow-ups.
Required Skills and Experience
- Excellent MS office toolset knowledge and application (Excel, Powerpoint and MS-word)
- Experience developing strategies, business cases, and cost-benefit analyses.
- Strong requirements gathering, documentation, and stakeholder engagement experience.
- Experience preparing presentations and briefing notes for various audiences.
- Hands-on experience with developing and implementing use cases in industry standard enterprise portfolio management tools (e.g. Asana, JIRA etc.)
- Development of power BI reports and data analysis
- Awareness of emerging I&IT trends and technologies.
- Excellent analytical, problem-solving, verbal, and written communication skills.
- Strong interpersonal, negotiation, and teamwork skills with proven ability to meet deadlines.
Desirable Skills and Knowledge
- Experience with information retrieval systems and tools.
- Knowledge of Information Management principles, policies, and practices.
- Ability to translate business and data requirements into technical specifications.
- Experience with business functional modeling, event modeling, and process mapping.
- Experience working in structured, object-oriented, and agile methodologies.
- Experience developing and applying business analysis performance measures.
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