We are seeking an Implementation Manager to join our Professional Services team. In this role, you will independently manage implementations for small to mid-sized corporate clients, configuring our platform to meet specific recruitment needs. You'll be expected to take full ownership of these projects while also having opportunities to contribute to larger enterprise implementations alongside project managers. With initial guidance and ongoing support from the team, you'll apply and develop your expertise in solution design, configuration, training, and change management to ensure successful adoption and deliver maximum value to our clients.
Your Key Responsibilities
Project Management & Tech Implementation
End-to-End Ownership: Independently manage the full implementation lifecycle for small to mid-sized clients, and collaborate on complex enterprise deployments.
Platform Configuration: Configure the HireVue platform to match client requirements while adhering to global best practices.
Workflow Design: Run interactive workshops to help clients reimagine and map out their ideal recruitment workflows.
Quality Assurance & Planning: Thoroughly test configurations, develop structured project plans, mitigate risks early, and maintain comprehensive documentation.
Client Collaboration & Adoption
Trusted Advisor: Build strong relationships with clients, guiding them through change management and system adoption.
Enablement & Training: Create and deliver engaging training sessions tailored to various audiences (HR teams, hiring managers, and executives).
Cross-Functional Alignment: Seamlessly handle sales-to-delivery handovers and collaborate internally with Product, Engineering, and Customer Success teams.
What You Bring
Experience: 3+ years in SaaS implementations, HR tech, recruitment technology, or technology consulting.
Project Expertise: Proven track record of managing multiple client-facing projects simultaneously from concept to go-live.
Technical & Analytical Skills: Proficiency in process mapping/workflow design (e.g., Lucidchart) and a natural aptitude for quickly mastering new software.
Communication: Exceptional English communication skills, with the ability to translate complex technical concepts into simple, actionable guidance for diverse stakeholders.
Mindset: A self-starter attitude with sharp attention to detail and a solution-oriented approach to problem-solving.
Nice-to-Haves
Deep understanding of modern Talent Acquisition workflows and recruitment processes.
Experience working in fast-paced, international scale-up or SaaS environments.
The Ideal Profile
Agile & Versatile: You comfortably pivot between technical configuration, relationship management, and strict project coordination.
Consultative & Curious: You ask insightful questions to uncover true client needs and recommend strategic solutions.
Accountable & Resilient: You take full ownership of your work, approach roadblocks methodically, and communicate transparently under pressure.
Growth-Minded: You have a genuine enthusiasm for continuous learning and find fulfillment in enabling others' success through technology.
Why this role at Hirevue?
You'll directly shape how diverse talent gets discovered and hired. As an Implementation Manager at HireVue, you'll help organizations transform their hiring processes through tech that reduces bias and spotlights candidates' true potential. Each successful implementation means more companies making decisions based on skills and job fit rather than unconscious biases. You'll empower job seekers to showcase their abilities whilst helping organizations build stronger, more diverse teams.
All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.
This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings.
Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.
Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.
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