This is a remote position.
Virtual Rockstar is seeking a highly organized and detail-oriented Medical Virtual Assistant to join our partner’s multidisciplinary therapy team based in Maryland. This role is fully remote but requires full-time commitment during U.S. Eastern Time business hours. You will be an integral part of a collaborative care team, supporting Occupational Therapy (OT), Speech-Language Pathology (SLP), and psychological services.
Responsibilities
You will work closely with front office and billing staff to ensure a smooth patient experience, accurate scheduling, and proper insurance handling. Responsibilities include:
Patient & Administrative Support
Respond to patient inquiries via phone and email
Maintain accurate patient records in compliance with HIPAA regulations
Ensure patient privacy and confidentiality at all times
Assist in pre-visit organization, ensuring all paperwork and insurance requirements are complete prior to scheduling
Insurance & Billing Support
Verify patient insurance coverage
Obtain pre-authorizations for procedures
Update patient files with accurate insurance information
Liaise with insurance providers to clarify coverage and benefits
Track and follow up on pending claims and denials
Resolve billing discrepancies promptly
Team Collaboration
Coordinate with the in-house front desk and billing team to ensure scheduling and billing accuracy
Support therapists and administrative staff in managing daily workflows
Requirements
Experience in medical administration, preferably in PT/OT/SLP or behavioral health settings
Strong understanding of insurance verification, authorizations, and claims follow-up
Proficiency with healthcare software and insurance portals (e.g., Prompt, Availity, CareFirst, NaviNet, Humana Military)
Excellent communication skills (written and verbal)
High attention to detail and ability to manage multiple priorities
Reliable internet connection and a quiet, professional remote workspace
Non-Negotiables- Proven experience with insurance benefits verification
- Proven experience obtaining and managing prior authorizations
- Experience following up on insurance denials and claim issues
- Strong phone skills and confidence handling both inbound and outbound patient calls
- High attention to detail and commitment to accuracy
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the Globe
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