Note: The job is a remote job and is open to candidates in USA. Boyd is seeking an enthusiastic Global Account Manager to join our Account Management sales teams. In this role, you will be a critical point person driving our efforts to grow our business in the next three years, working with Boyd’s existing customers to develop integrated product solutions and maintain strong customer relations.
Responsibilities
- Work directly with existing customers to support and manage business growth by developing strong relationships with operating departments and various management levels
- Maintaining existing and developing new business and forge new relationships with the cross functional organizations at potential customers
- Achieve intimate knowledge of customers and industries in which customers compete and completes market analysis and assessment of competitive landscape, including 1, 3, and 5-year projections on industry trends
- Develop and execute strategies for increased customer penetration by selling additional products and services to all customer divisions
- Set strategic goals and tactical plan to achieve significant growth and build on the culture of achieving those goals within a high success/high reward environment
- Personally, and directly engage at customer locations to win business through active business development. Requires establishing strong relationships with various management levels. Periodic international travel may be necessary to develop opportunities collaboratively in foreign countries
- Work closely with customer engineers and purchasing to ensure product and design requirement are identified. Work closely with Boyd Engineering to manage the design and development of customer solutions
- Display and demonstrate products and solutions using prototypes, samples and marketing support materials, providing value added guidance to customers. Utilizing knowledge of materials and manufacturing processes, illustrates and emphasizes Boyd’s value-added propositions
- Oversee the quotation process. In conjunction with the Sales Operations Team, performs technical review of engineering drawings and specifications, gathers and prepares required information for formal quotation including, but not limited to, drawings, sample parts, technical data, volumes, and material sources for submittal to Boyd Estimating. Approves the preparation of formal quotation packages with pricing to maximize revenue, while also maximizing Gross Margin
- In conjunction with the Sales Operations Team, monitors and manages progress of projects in order to successfully meet customers’ milestones and production schedules, from inception to implementation
- Engage with customers on all commercial topics including credit and shipping terms, legal requirements, payments, and so forth. Manages aspects of the relationship per terms and conditions of agreements, as well as negotiating new agreements in conjunction with Boyd management. Responds when necessary to special customer needs or complaints
- Monitors Salesforce CRM package as required to ensure capture all business opportunities, customer business intelligence, wins and losses. Uses this and other tools to frequently and transparently communicate opportunities and current state to colleagues and management
Skills
- Bachelor's degree (B.S.) in engineering, business or related field
- 8+ years related experience or equivalent combination of education and experience in a technical selling role
- Data Analysis: Ability to analyze metrics and extrapolate a practical solutions and recommendations
- Negotiation: Ability to communicate and deliver a value proposition; broker relevant deals and deliver a win-win oriented solution for the business and the customer
- Project Management: The ability to manage your task flow and complete assignments on time
- Communication: Ability to deliver written and oral communications in constructive and concise manner
- Travel: Willingness and ability to travel, including possibly internationally, to meet objectives
- Customer focused: Demonstrates through action, that external and internal customers are the highest priority. Anticipates, understands and delivers the customer expectations with the highest quality and sense of urgency
- Business Savvy: A strategic thinker who is disciplined and exhibits a strong understanding of the business, its financial commitments, customers, competitive environment and other key metrics. Effectively uses data to make sound business decisions and proposals
- Self Starter: Ability to work independently and is able to plan and prioritize activities
- Innovation/Creativity: Boldly champions and embraces continuous improvements through new and creative ideas. Open minded, courageous and challenges the status-quo to improve the business
- Execution Excellence: Ensures operations excellence and actions that are based on a sound business strategy. Consistently delivers strong business results and maintains a passion for winning. Learns from mistakes. Complies with all legal requirements
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