Note: The job is a remote job and is open to candidates in USA. Childcare Marketing Group is a fast-growing, remote-first marketing company that helps child care centers and early education businesses attract families and grow through effective marketing strategies. The Account Manager will build strong client relationships, coordinate digital marketing efforts, and ensure client satisfaction and success.
Responsibilities
- Build strong client relationships and lead communication efforts
- Coordinate digital marketing execution and help clients see the value of our work
- Own the ongoing relationship with a portfolio of child care and early education clients
- Provide consistent, personalized outreach and keep clients informed and confident
- Coordinate with internal teams and ensure every client has a positive experience
- Support the development and execution of digital marketing campaigns, including budget setting, deadline management, client communication, performance tracking, renewals, upsells, testimonials, and long-term account growth
- Retain and renew your book of clients by meeting or exceeding monthly and annual renewal targets through proactive demonstration of the value we deliver
- Drive measurable marketing results for the child care businesses you serve, so their success becomes the clearest reason to stay
- Identify and close opportunities to expand each account into additional services and packages that genuinely help the client grow
- Turn happy clients into advocates by consistently generating testimonials, reviews, and case studies
- Maintain proactive, clear, and timely communication that keeps clients informed, confident, and engaged
- Coordinate with strategists, media buyers, designers, copywriters, and operations teammates so work moves forward without confusion or dropped balls
- Lead client check-in calls and help clients understand what is happening, why it matters, and what comes next
- Review campaign performance and translate numbers into plain-English insights clients can understand
- Follow up on renewals, upsell opportunities, testimonials, and client satisfaction risks
- Coordinate next steps with internal specialists so campaigns, reports, and deliverables stay on track
- Proactively reach out to clients before they have to ask for an update
- Identify ways to help clients get better results, increase enrollment, or solve marketing challenges
Skills
- 3+ years in account management, client success, or a client-facing digital marketing role
- Working knowledge of digital marketing, including paid ads, SEO, social media, email, and landing pages
- Excellent written and verbal communication skills
- Experience managing multiple client relationships or projects at once
- Comfort reading campaign metrics and reporting on results
- Proficiency with CRM and project management tools
- A reliable remote work setup and availability to work primarily on an Eastern Time schedule
- Experience in child care, education, franchise, or multi-location businesses
- Prior experience at a marketing agency
- A track record of upselling or growing existing accounts
- Google Ads and/or Meta advertising certifications
- Hands-on experience with tools such as GoHighLevel, ClickUp, or similar marketing platforms
Benefits
- Performance Bonuses: Additional earning potential tied to renewals, upsells, and client results.
- Remote-First Flexibility: Work remotely while staying connected to a fast-moving, collaborative team. Buffalo-area candidates may also have opportunities for occasional in-person meetings, strategy sessions, or team gatherings.
- Train to Be the Best: Access $100K+ in training, courses, and materials - enough to make you more knowledgeable than 99.9% of the account managers our competitors employ.
- Quarterly Town Halls: Every quarter, you get a full state-of-the-company update, so you are never guessing where things stand.
- The Dream-On Program: Each year, our CEO grants multiple wishes pulled straight from team members' dream boards.
- 25 Days Off: A full 25 paid days off per year, because we want you to have a real life outside work.
- Paid Days to Give Back: 4 paid days a year to volunteer with any charity you choose.
Company Overview