Note: The job is a remote job and is open to candidates in USA. HSO is a company focused on driving customer success and satisfaction. They are seeking an Account Manager to own a portfolio of existing clients, manage the client lifecycle, and identify upsell opportunities to ensure predictable revenue retention.
Responsibilities
- Own a portfolio of existing clients to drive renewals and organic expansion within a defined solution set, ensuring strong customer health and predictable revenue retention
- Develop and manage all phases of the existing client lifecycle, including renewal execution, forecasting, risk identification, and close planning
- Identify and drive organic upsell opportunities within current solutions (users, modules, and service extensions)
- Maintain accurate and up-to-date account plans, including key stakeholders, solution footprint, and expansion pipeline
- Partner with Delivery and Pre-Sales teams to ensure strong customer adoption, satisfaction, and long-term value realization
- Proactively surface risks related to renewals, delivery, or customer satisfaction and drive resolution across internal teams
- Maintain disciplined pipeline management and forecast accuracy within CRM systems
- Contribute to predictable revenue retention through strong execution and proactive account management
Skills
- 2+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services
- Experience managing renewals and expansion opportunities within existing clients
- Experience managing pipeline, forecasting, and CRM accuracy
- Excellent communication, negotiation, and interpersonal skills
- Direct experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions
- Detail-oriented with strong organizational and time-management skills
- Ability to thrive in a dynamic and entrepreneurial environment and to work with a team
Benefits
- Competitive pay with and performance-based bonus
- Generous paid time off
- A flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match
- The benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment
Company Overview