Note: The job is a remote job and is open to candidates in USA. InEvent is an innovative B2B startup that develops intelligent solutions for hospitality and marketing. They are seeking an Account Project Manager to enhance client experience, promote platform value, and expand client usage of their services.
Responsibilities
- Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s)
- Review client concerns and seek to improve all aspects of the client experience with the company
- Constantly promote the value of the InEvent platform and upselling through customer/client experience
- Grow and expand clients platform usage within their organization
- Suggest optimization of existing processes within all Customer Success initiatives
- Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio
Skills
- 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must
- Experience in client retention and continuous usage of the solution/service
- Exceptional ability to communicate and foster positive business relationships
- Technical skills is a must
- Accountability and personal organization are essential
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas)
- Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus
Benefits
- Health Insurance
- Paid Time Off (PTO)
- Language Learning Programs
- Birthday Gift and Work Anniversary Gifts
- Birthday Off
Company Overview