Note: The job is a remote job and is open to candidates in USA. EY is a globally connected powerhouse of diverse teams, and they are seeking a Relationship Manager - Assistant Director. The role involves developing and maintaining long-term relationships with high-level executives, ensuring their satisfaction with administrative services, and implementing strategies to improve efficiency and processes.
Responsibilities
- Build and maintain strong relationships with 500 plus PPMDDs to develop a thorough understanding of their administrative support needs
- Maintain a professional relationship with the service provider to foster trust, collaboration, and a partnership mentality
- Act as the main point of contact with PPMDDs
- Identify, track and proactively address potential quality issues or exposures to risk
- Assist with challenging or out of scope PPMDDs requests or issue escalations as needed
- Develop and implement strategies to improve administrative processes and enhance efficiency across the organization
- Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions
- Resolve administrative issues and conflicts in a timely and professional manner
- Assist in the planning and execution of projects and initiatives that require administrative support
- Conduct PPMDD outreach to obtain feedback on administrative support experience
- Maintain open lines of communication for feedback, updates, and problem-solving. This includes establishing regular check-ins and being available to address any concerns
- Working with nearshore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation
- Creates a knowledge transfer culture within the team
Skills
- Bachelor's degree in related discipline, or equivalent work experience
- 8-10 years relevant experience
- 5+ years managing people
- Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of story-telling through the data
- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
- Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
- Proven work experience as a Relationship Manager, Administrative Manager, Client Relationship Manager, or relevant role
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
- Experience delivering client-focused solutions to customer needs
- Excellent listening, negotiation, problem solving and presentation abilities
- Strong verbal and written communication skills
- Attention to detail and strong organizational skills are essential
- Project management experience
- Ability to manage multiple tasks in a fast-paced environment
Benefits
- Medical and dental coverage
- Pension and 401(k) plans
- A wide range of paid time off options
- Hybrid model with expectation to work in person 40-60% of the time over the course of an engagement, project or year
- Flexible vacation policy
- Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
Company Overview
Company H1B Sponsorship