Note: The job is a remote job and is open to candidates in USA. Tradeweb is a global leader in electronic trading across asset classes, recognized for its innovative trading protocols and technology infrastructure. The Application Support Engineer will be responsible for supporting web-based applications and reporting systems, ensuring the accuracy of data and the efficiency of services provided to both internal teams and external customers.
Responsibilities
- Become familiar with our department’s operational processes, the applications we build and the systems we maintain
- Pick up and respond to support requests from the business relating to our products and systems
- Differentiate between expected behavior, bugs and user error
- Give accurate and timely responses to the business
- Be protective over sensitive data and information
- Work with our team on enhancements, bug fixes, issue tracking and code releases
- Take ownership of the support role, identifying ways of handling common questions or issues more efficiently
- Help develop a self-service approach with internal teams
Skills
- Bachelor's degree in computer science or a related discipline
- 3+ years of experience in an Application Support role
- Good working knowledge of SQL Server Stored Procedures
- Proficient in MS Office products (Excel, Access, Word, Outlook)
- Excellent communication skills
- Naturally inquisitive with excellent investigative skills
- Methodical approach to problem solving
- Computer Science degree, under grad or post grad
- Read and interpret SQL Stored Procedures and other logic
- Knowledge of Financial Services industry
- Experience interacting with business users at all levels
- Core working hours are 8am-5.30pm, however you will be required to provide support outside of these hours as required
Benefits
- Health Insurance: Highly competitive medical, dental, and vision programs
- Hybrid Environment: Our employees have the flexibility of working in the office and from home.
- Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
- Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.
- Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.
- This role will also be eligible to participate in Tradeweb’s discretionary bonus program.
- Pre-Tax Commuter Benefits Program
- ARAG Legal Services
- Employee Assistance Program
- Tuition Reimbursement
- Financial Wellness Tools
- Travel Assistance Benefits
- Pet Insurance
- Corporate Gym Subsidies
- Wellness Perks
- Paid Time Off and Parental Leave
Company Overview
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