Note: The job is a remote job and is open to candidates in USA. Applied Systems is a company transforming the insurance industry through innovative software and services. They are seeking an Associate Customer Success Manager to join their Customer Success team, focusing on building customer relationships and supporting customer retention.
Responsibilities
- Deliver exceptional customer service to drive retention and NPS
- Build trusted customer relationships and set clear expectations
- Lead QBRs and Strategic Success Planning discussions
- Monitor customer health, engagement, and product adoption
- Partner across teams to resolve issues and support growth
Skills
- 1–3 years of client-facing, support, or professional services experience
- Strong communication skills with a customer-first, empathetic approach
- Familiarity with Salesforce or other CRM platforms
- Detail-oriented with an interest in leveraging AI to improve efficiency
- Insurance industry knowledge or experience
- Strong problem-solving skills with a focus on delivering customer value
- Ability to analyze customer needs and recommend effective solutions
- Beginner to intermediate skills with MS Office, Salesforce, and Tableau
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
- Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Company Overview