Note: The job is a remote job and is open to candidates in USA. ChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Systems Administrator is responsible for the administration and health of all endpoint devices and enterprise information systems, providing Tier 3 technical support, and ensuring the successful operation of enterprise IT.
Responsibilities
- Administers enterprise monitoring tools, such as SolarWinds Orion, including the evaluation, creation and update of monitors and alerts, as well as respond to all alerts and notifications
- Monitors and optimizes OS stability, storage capacity and server activity. Ensures system security and diagnoses system problems
- Acts as escalation point to diagnose and repair error conditions in the environment
- Diagnoses and resolves simple to complex issues with technical assistance from vendors, common carriers and technical IT management
- Implements, installs, configures, monitors, troubleshoots and evaluates existing and new Microsoft Windows operating systems
- Deploys internally developed applications by both manual and automated means
- Installs, configures and maintains IT systems software and hardware for multiuser systems (servers, NAS devices, SANs, etc.)
- Prioritizes incidents and requests to facilitate quick resolutions and minimal disruption of business operations
- Acquires, installs and upgrades computer components and software and plans for/responds to service outages and other problems
- Ensures uptime, performance, resource availability and security of the computers managed within established budgets and operational guidelines
- Documents work performed and communicates with stakeholders via email and the service management platform
- Creates and maintains standard operating procedures and knowledge bases
- Participate in the IT Operations on-call support rotation
- Performs other duties as assigned and modified at manager’s discretion
Skills
- Advanced understanding of either Windows or Linux Operating Systems
- Keen Investigative instincts
- Technical experience with Microsoft Windows Server
- Knowledge of a cloud-based enterprise communications platform such as Office365 or G-Suite
- Active Directory user & security group and domain administration skills
- Excellent troubleshooting and analytical skills
- Hands on experience with cloud services
- Knowledge of and ability to service computer hardware, both client and server
- Understanding of networking as it pertains to systems integration, computer and storage interaction and setup
- Understanding of client/server and web applications
- Fundamental understanding of scripting and automation
- Possess the ability and willingness to quickly adjust priorities as business needs shift
- High level of conceptualization, analytical, logic, and reasoning skills
- Advanced skills in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
- Spoken and written fluency in English
- This job requires use and exercise of independent judgment
- AA/AS degree in an Information Technology field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
- A minimum of 4 years' experience providing technical support in a corporate environment required
- A minimum of 1 year of experience working within a dedicated, multi-tier technical team required
- At least 1 entry level certification (A+, MCP, etc.) or higher preferred
- Experience using a service desk platform (ITSM or trouble ticket system)
Benefits
- Bonuses or commissions
- Great compensation
- Comprehensive benefits
- Career development and advancement opportunities
- Great work-life balance
- Opportunities to grow
Company Overview
Company H1B Sponsorship