Note: The job is a remote job and is open to candidates in USA. TextUs is on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. As a Business Operations Analyst, you will support the systems and processes that keep the business running smoothly, partnering with various teams to improve workflows and maintain business systems.
Responsibilities
- Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization
- Support the day-to-day administration and continuous improvement of our business systems, including CRM, ERP, marketing automation, and internal tools
- Troubleshoot system issues, manage enhancement requests, and recommend process improvements that improve the employee experience
- Help evaluate and implement new technologies and workflows as the company grows
- Leverage AI-powered tools to improve documentation, reporting, workflow automation, or operational efficiency
- Build, maintain, and improve dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams
- Ensure business data remains accurate, organized, and actionable through ongoing data quality initiatives
- Generate recurring and ad hoc reports that support business planning and decision-making
- Support our CRM (Salesforce), ERP (NetSuite), marketing automation platform (HubSpot), and other business applications
- Assist in maintaining integrations between core business systems to ensure reliable data flow and operational efficiency
- Collaborate with internal stakeholders and external vendors to troubleshoot issues and identify opportunities for automation
- Support onboarding and offboarding by ensuring employees have access to the appropriate business systems and documentation
- Maintain internal documentation, process guides, and knowledge base resources
- Deliver training and ongoing support to help employees effectively use business applications
Skills
- 3+ years of experience supporting business systems, revenue operations, sales operations, or business operations within a SaaS or technology company
- Experience working with CRM platforms such as Salesforce; administrator experience is helpful but not the primary focus of the role
- Familiarity with business applications such as HubSpot, NetSuite, or similar platforms
- Strong analytical skills with the ability to identify opportunities for process improvement
- Comfortable working cross-functionally and translating business needs into practical solutions
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Curious, proactive, and excited to learn new systems and technologies
- Exposure to system integrations or automation tools (Celigo, Zapier, Informatica, etc.) is a plus
Benefits
- Competitive pay
- Equity
- Health/Dental/Vision/Insurance
- 401K with company match
- Flex vacation policy
- Phone + Internet stipend
- Work from home stipend
- U.S remote first and headquartered in Colorado
Company Overview