Note: The job is a remote job and is open to candidates in USA. Cadwell is a company specializing in neurodiagnostics, and they are seeking an EEG Clinical Educator to lead customer education and training for their EEG product portfolio. The role involves designing high-quality learning experiences and supporting product adoption while ensuring successful implementation and fostering long-term customer relationships.
Responsibilities
- Serve as one of Cadwell's clinical resources for the EEG product portfolio
- Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with and train on those releases
- Work with Cadwell’s Manager of Education and Training and EMU Clinical Education Specialist to develop strategies that constantly improve customer ‘go-live’ experiences, and the Education and Training Team's efficiency
- Assist with the design and delivery of a comprehensive educational portfolio for the EEG product portfolio, ensuring consistent, high-quality training, learning experiences, and ongoing engagement for all customers. (To include, but not limited to, webinars, workshops, certifications, and self-paced learning modules.) May be asked to assist with content development for other modalities as needed
- Work within the Education and Training Team to deliver all clinical configuration and training elements in each assigned customer’s ‘go-live’ or re-training plan. Typical requirements are:
- Work with Customer Implementation Team colleagues to ensure appropriate clinical configuration and training expectations are established during the sales process
- Verify that all clinical configuration, training deliverables, and timelines are documented in a detailed Scope of Work
- Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all clinical configuration and training requirements for each ‘go-live’ or re-training course
- Fulfill all clinical configuration and training deliverables in each ‘go-live’ plan
- Document and escalate any clinical configuration or training issues to the Manager of Education and Training, as necessary
- Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures, Product Installation instructions, or training materials
- Serves as a point of contact for internal Cadwell teams seeking clinical expertise and user insight
- Contribute to software enhancements and product design by leveraging clinical expertise and translating customer feedback into actionable insights
- Support product evaluations at prospective enterprise customer sites by providing on-site clinical expertise, workflow guidance, and end-user support
- Provide post-implementation support and troubleshooting to assigned customers as needed
- Assist with the development and delivery of educational content, providing training and support for internal Cadwell team members as needed
- Use the Education and Training Team’s Key Performance Indicators (KPI’s) to reappraise personal performance constantly
- Escalate any issues of concern to the Manager of Education and Training in a timely manner
- Performs other duties as assigned to support team and organizational needs
Skills
- Minimum of 5 years of clinical EEG experience with at least 2 of those years in a Level III or Level IV EMU required
- Advanced-level knowledge in EEG, LTM, and EMU clinical workflows required
- Advanced-level knowledge in at least one EEG product line (either Cadwell or competitor) required
- Excellent oral and written communication skills, including formal presentation skills, before small groups, to clearly communicate technical information required
- Computer proficiency is essential
- Ability to accurately assess customer needs and provide consultative solutions
- Ability to cultivate and sustain long-term customer relationships
- Exemplary listening, communication, and collaboration skills, with an established ability to work cross-functionally
- Excellent problem-solving and decision-making skills, with a focus on customer satisfaction and efficiency
- Proficient in educational program design and delivery, clinical configuration requirements, troubleshooting, root-cause identification, and corrective and preventive process improvement
- Ability and willingness to travel up to 80% of the time
- Residence near a major metropolitan area with an international airport
- Ability to lift and transport equipment up to 50 pounds. Frequent standing, walking, bending, and use of hand tools
- Valid driver's license and ability to obtain required travel documentation
- This position requires on-site visitation at medical facilities. As such, the candidate must be able to meet credentialing company and medical facility requirements
- Work outside of regular business hours may be required to meet business needs
- R. EEG. T certification is preferred
- Associate's degree in neurodiagnostics, training, or a related technical field is preferred; equivalent experience will be considered
- Working knowledge of Windows operating system in a networked environment is preferred
Company Overview