Note: The job is a remote job and is open to candidates in USA. Highmark Inc. is seeking a Customer Service Representative responsible for resolving customer inquiries and providing a positive customer experience. The role involves engaging with customers, resolving concerns, and utilizing product knowledge to assist a diverse customer base.
Responsibilities
- Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned
- Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication
- Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand
- Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries
- Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills
- Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness
- Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes
- Other duties as assigned or requested
Skills
- High School Diploma/GED
- 1-3 years experience in customer service or call center environment
- Bilingual in Spanish
Benefits
- Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.
- The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
- Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
- We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
- For accommodation requests, please contact HR Services Online at [email protected]
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