Note: The job is a remote job and is open to candidates in USA. 1st Financial Consulting Solutions is seeking a professional Customer Service Representative to support client communication and service follow-up. The role involves maintaining accurate records, coordinating schedules, and ensuring a consistent customer experience.
Responsibilities
- Respond to client or customer inquiries using clear, professional written communication
- Maintain accurate records of requests, updates, and follow-up actions
- Coordinate schedules, service notes, documents, and internal updates as assigned
- Escalate incomplete or time-sensitive items to the appropriate team member
- Support a consistent experience by following documented procedures and communication standards
Skills
- Strong written communication, organization, and attention to detail
- Comfort using email, spreadsheets, shared documents, calendars, and online business tools
- Ability to follow documented procedures, manage assigned tasks, and maintain accurate records
- Dependable follow-through and ability to handle routine information with care
- Experience in administrative support, client service, operations support, reporting, or a related business support role
- Comfort working with structured checklists, trackers, templates, and recurring review processes
- Ability to manage confidential or process-sensitive information responsibly
Company Overview