Note: The job is a remote job and is open to candidates in USA. Crum & Forster is a leading provider of insurance solutions with a 200-year history. They are hiring a Customer Service Representative to deliver exceptional service to travelers and travel advisors, providing support and assistance with travel insurance inquiries.
Responsibilities
- Answer inbound calls
- Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests
- Create cases in Salesforce to address customer needs (such as documentation or policy changes)
- Act as a liaison with agency partners that have dedicated TII support email addresses
- Participate in weekly coaching sessions
- Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls
- Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing
- Perform other related duties as needed
Skills
- A High School Diploma or GED is required
- 3+ years of experience in a customer service or retail role is required
- Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams
- A Personal Lines or Property & Casualty License is required for this role. Classroom training is provided
- Dependable internet connection with a dedicated private workspace
- Call center experience preferred
- Experience in the Travel Insurance industry is preferred
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
- A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community
- 100% remote working schedules within the US
Company Overview