Note: The job is a remote job and is open to candidates in USA. Attenteo is a healthcare-operations SaaS platform focused on improving operational efficiency for multi-location ambulatory care operators. The Customer Success Associate will onboard new locations, support customers, drive adoption, and maintain relationships to ensure users gain maximum value from the platform.
Responsibilities
- Onboard and implement. Set up new locations, configure their workflows in the platform, and guide teams to real daily usage of Attenteo’s operations system
- Support and resolve. Be the first responder for customer questions and issues by diagnosing what is really going on, resolve what you can, and escalate cleanly to Engineering when needed
- Drive adoption and retention. Check in proactively, spot accounts that are slipping, and help keep customers active, healthy, and engaged
- Build relationships remotely. Develop friendly, trusted working relationships with clinic and operations staff over video, phone, and email
- Connect operations to product. Capture the operational pain points and feature requests you hear, and share them clearly with the CEO/CPO and Engineering so the product keeps improving
- Keep things organized. Maintain customer records, track onboarding progress, and document how things get done
Skills
- Healthcare operations exposure. Some background in healthcare operations: a clinic, practice, health system, or healthcare software/services company, and a feel for how care sites actually run day to day
- Remote relationship-builder. You communicate clearly and warmly in writing and on video, and you can earn trust with people you only meet on a screen
- Problem-solver. You are resourceful and dig into the root cause of an issue rather than just passing it along. You take ownership until it's resolved
- Product and systems thinker. You're comfortable with software and think in terms of workflows. You can hear an operational problem and reason about how the product should be set up to solve it and explain that clearly to both customers and engineers
- Organized and proactive. You manage many accounts and details without dropping things, and you follow up before being asked
- Familiarity with regulatory/accreditation environments (Joint Commission, AAAHC, CMS, OSHA, HRSA/UDS)
- Experience with SaaS or operational software
- Prior customer-facing or implementation work
Company Overview