Note: The job is a remote job and is open to candidates in USA. Sitemark is an AI and robotics platform for building and operating renewable energy. The Customer Success & Implementation Engineer is responsible for ensuring customer success from onboarding through to long-term partnership, focusing on technical setup and relationship building.
Responsibilities
- Own the customer journey end to end — run a structured technical onboarding process, drive adoption, and turn satisfied customers into loyal, long-term partners
- Define the implementation strategy for each customer: analyze their use case, understand how they work, and design the platform setup that serves them best — then make sure sites are configured to that standard, whether hands-on or by guiding others
- Translate customer workflows into the right Sitemark solution — map their processes onto the platform's capabilities and work with them to get it live and adopted
- Own the quality of customer data flowing into the platform — set the standards for site layouts (CAD/DXF), drone and GIS data, project schedules, and other imports, so every customer starts from a clean, reliable foundation
- Build and run a self-sustaining customer success and support system for customers, resellers, partners, and pilots — so issues get resolved fast and support requests go down over time
- Deliver product training and education that helps customers get the most out of Sitemark, and become the in-house expert who supports customers and colleagues on using and optimizing the product
- Feed customer needs and implementation friction back to the product team, and streamline the onboarding and implementation process so every rollout is faster and smoother than the last
Skills
- A hybrid profile: as strong with customers as you are with technical systems — you can run a kickoff call in the morning and troubleshoot a data import in the afternoon
- A bachelor's degree or higher in a relevant field. An engineering background or technical experience is a big plus
- Comfort working with technical data formats — CAD/DXF drawings, GIS data, project schedules — and learning new tools quickly
- Exceptional stakeholder-management skills — you juggle multiple projects and functions without dropping balls
- An analytical and proactive problem-solver who can take an ambiguous customer use case and turn it into a working setup
- A clear communicator who can translate between customers and engineers, and make complex things simple in training and documentation
- Experience in customer success management
- Knowledge of the solar industry and its regulations
- Experience with photogrammetry, Lidar, and UAV / drone operations
Benefits
- An impactful role in a fast-paced, globally focused technology company at the heart of the energy transition.
- Real ownership of both customer success and the operations behind it.
- Continuous learning, and a collaborative, positive team.
- Work on a mission that matters: accelerating the world's transition to renewable energy.
- A competitive salary with benefits.
- Hybrid working model
Company Overview