Note: The job is a remote job and is open to candidates in USA. uShip is the world’s first and largest shipping marketplace, and they are seeking an upbeat and driven individual to join the Customer Support team as a full-time Customer Support Specialist. The role involves enhancing customer support, educating customers on products and services, and ensuring a positive experience for all interactions.
Responsibilities
- Work with the Customer Support team on inbound communication (calls and emails) with shipping customers and service providers
- Inform and educate customers on our products and services
- Troubleshoot and resolve account or website problems
- Provide resources and guide customers through resolution of disputes or issues
- Serve as a mediator between shipping customers and service providers
- Consistently deliver a positive customer support experience to every customer who reaches out to us
Skills
- Strong written and oral communication skills
- Ability to pay high attention to detail
- Quick learner who adapts well to change in a fast paced environment
- Team player, focused on the greater good and eager to pitch in to help when needed
- Brings a high level of energy and interest to customer inquiries and remains calm and respectful, especially in stressful situations
- Ability to understand and respond to customers' needs in a timely manner via email and phone
- Strong in multi-tasking and prioritizing work without becoming overwhelmed or confused
- Excellent problem solving skills, ability to find creative solutions outside of the box
- Eager to work in a dynamic, entrepreneurial environment, often with minimal supervision
- Internet savvy and well versed in using transaction based internet sites
- Microsoft office and Google Apps proficiency
- Bilingual in Spanish highly preferred
- Customer service and inbound call experience in a related industry
Benefits
- Full benefits (paid insurance, paid time off, 401k matching, etc.)
- Remote or hybrid work options
- Monthly Wellness Reimbursements
- Home office Reimbursements
- Company paid meal delivery pass
- 100% Paid Health and Dental available
- 401(k) matching, no vesting
- Stock Options
- Pet Insurance
- Dog-friendly downtown office
Company Overview