Note: The job is a remote job and is open to candidates in USA. AcuityMD is a software and data platform that accelerates access to medical technologies. In this role, you'll investigate customer questions about the data that powers critical business decisions while building the technical foundation for a career in software engineering.
Responsibilities
- Investigate customer questions about data displayed throughout the AcuityMD platform using SQL
- Research issues end-to-end, identify root causes, and validate findings across multiple data sources
- Distinguish between expected platform behavior, customer education opportunities, and true product defects
- Communicate findings clearly to Customer Success, Support, and customers when appropriate
- Create detailed engineering tickets with reproduction steps, supporting evidence, and root-cause analysis
- Build deep expertise in AcuityMD's data model, business logic, and data pipelines
- Partner closely with Engineering, Product, Customer Success, and Support to improve platform quality and customer trust
- Identify recurring issues and opportunities to improve data quality, tooling, and operational processes
- Help Engineering validate fixes and ensure customer issues are fully resolved
- Expand your technical skills in Python, AI-assisted development, Git, and modern software engineering practices
- Learn how production software is designed, built, tested, and maintained by working alongside experienced software engineers
- Take on increasingly technical projects as your skills grow
- Build the technical foundation needed to transition into a Junior Software Engineer role through demonstrated performance and technical development
Skills
- Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Data Science, or another quantitative discipline (or equivalent practical experience)
- 0-2 years of professional experience. entry level candidates and candidates with relevant internship experience are encouraged to apply
- Experience writing SQL to analyze or investigate data
- Strong analytical and problem-solving skills with the ability to investigate ambiguous questions and identify root causes
- Excellent written and verbal communication skills
- Curiosity, ownership, and a passion for learning new technologies
- Interest in building a long-term career in software engineering
- Comfortable working in a collaborative, fast-paced startup environment
- You must have an eligible work permit in the USA to be considered for this position
- Experience with Google BigQuery or other modern cloud data warehouses
- Experience writing Python
- Familiarity with AI-assisted development tools such as ChatGPT, Cursor, or GitHub Copilot
- Experience working with large analytical datasets
- Exposure to Git, software development workflows, or programming through internships, coursework, or personal projects
Benefits
- Remote Work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
- Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
- Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for employees and 75% paid for dependents.
- Home Office Stipend: $1,000 to invest in remote office equipment plus Wi-Fi reimbursement.
- Learning Budget: Reimbursement for relevant learning and professional development opportunities.
- Optional Team Retreats: We meet in person multiple times each year for collaboration and team building.
- Parental Leave: 8-16 weeks of fully paid, flexible parental leave.
- Competitive Compensation: Competitive salary, equity, and comprehensive benefits.
Company Overview