Note: The job is a remote job and is open to candidates in USA. Liveops, Inc. is redefining outsourced customer service with a focus on genuine connection and brand loyalty. The HR Director role provides strategic and hands-on HR leadership, serving as a trusted advisor to leaders and employees while ensuring effective HR service delivery and operational excellence.
Responsibilities
- Serve as a trusted HR partner to leaders, managers, and employees across the organization
- Provide practical guidance and coaching to leaders on employee matters, performance concerns, team dynamics, and workplace issues
- Help leaders navigate change, communicate effectively, and build stronger team engagement
- Support consistent application of HR policies, practices, and procedures across the organization
- Lead, mentor, and support HR team members while promoting a service-oriented HR culture
- Ensure employees and leaders receive timely, thoughtful, and solutions-focused HR support
- Act as an escalation point for employee questions, concerns, and workplace matters
- Promote a positive employee experience by helping resolve issues with professionalism, empathy, and consistency
- Partner with HR team members to improve response times, communication, and overall HR service delivery
- Identify opportunities to simplify processes and make HR easier to access and understand
- Build trust by being visible, responsive, and approachable to both leaders and employees
- Provide guidance on employee relations matters, including conflict resolution, performance concerns, attendance, behavior, and policy-related issues
- Conduct or support workplace investigations as needed, ensuring fair, consistent, and well-documented outcomes
- Coach leaders on performance management, corrective action, documentation, and employee conversations
- Partner with leadership to identify trends and recommend proactive solutions to reduce recurring employee issues
- Support a culture of accountability, respect, and open communication
- Oversee day-to-day HR operations to ensure HR processes are effective, compliant, and aligned with business needs
- Advise leaders and employees on the interpretation and application of HR policies, procedures, and employment-related requirements
- Support updates and communication of the employee handbook, policies, and HR practices
- Partner with HR functional experts on benefits, leaves, compensation, HRIS, payroll, and compliance matters as needed
- Ensure employee data, personnel actions, and HR documentation are accurate, timely, and compliant
- Support regulatory and compliance processes, including required reporting, audits, and documentation
- Partner with leaders to identify organizational needs and recommend practical people solutions
- Support employee engagement efforts, feedback processes, and action planning
- Help strengthen manager capability through coaching, guidance, and HR best-practice support
- Support workforce planning, role clarity, team structure discussions, and organizational changes
- Use employee feedback, HR trends, and data to identify opportunities for improvement
Skills
- Bachelor's degree in Human Resources, Business Administration, or related field
- 8+ years of progressive HR experience, including 3+ years in a leadership role
- Strong background as an HR generalist or HR business partner supporting leaders and employees
- Experience providing guidance on employee relations, performance management, policy interpretation, compliance, and organizational effectiveness
- Strong knowledge of employment law, HR best practices, and employee lifecycle processes
- Experience leading or supporting HR operations, HR programs, and cross-functional HR initiatives
- Excellent communication, leadership, coaching, problem-solving, and customer service skills
- Proven ability to build trust with leaders and employees while fostering collaboration, accountability, and consistency
- Ability to sit or stand at a desk for extended periods of time while working on a computer
- Available for virtual meetings in a non-distracted environment
- Ability to work independently and meet deadlines
- Ability to support leaders and employees in a remote work environment
- Ability to manage sensitive and confidential information with discretion
- Ability to work a flexible schedule that includes regular business hours
- Ability to travel up to 5% as needed
- Master's degree preferred
- SHRM-CP or SHRM-SCP certification strongly preferred
Company Overview