Note: The job is a remote job and is open to candidates in USA. DigiCert is a global leader in intelligent trust, ensuring the security, privacy, and authenticity of every interaction. The Director, PKI Operations will lead the strategy, design, and day-to-day operations of DigiCert's Public Key Infrastructure, ensuring the availability, security, and compliance of the company's certificate authority infrastructure.
Responsibilities
- Own and oversee all PKI operations, including CA hierarchy management, HSM administration, and key ceremony execution
- Lead, mentor, and scale a high-performing PKI operations team across multiple time zones
- Ensure continuous availability, integrity, and security of DigiCert's CA infrastructure in compliance with WebTrust, CA/Browser Forum Baseline Requirements, and applicable regulations
- Drive automation and operational efficiency across certificate issuance, revocation, renewal, and monitoring workflows
- Partner with engineering, compliance, and product teams to support new PKI capabilities and ensure alignment with trust framework standards
- Lead internal and external PKI audits (WebTrust, ETSI), manage audit readiness, and remediate findings
- Develop and maintain PKI policies, procedures, Certificate Practices Statements (CPS), and Certificate Policies (CP)
- Define and enforce DR/BCP strategies for all HSM infrastructure
- Serve as a subject matter expert and escalation point for complex PKI incidents and customer-impacting issues
Skills
- 10+ years of experience in PKI, information security, or related infrastructure roles, with 3+ years in a leadership capacity
- Deep hands-on expertise with CA operations, X.509 certificates, HSMs (e.g., Thales/), OCSP, CRL, and ACME protocols
- Strong working knowledge of CA/Browser Forum Baseline Requirements, WebTrust for CAs, RFC 5280, and related standards
- Experience managing PKI audits and interfacing with external auditors
- Proven ability to lead geographically distributed operations teams in a 24/7 environment
- Strong communication skills with the ability to translate complex PKI concepts for executive and non-technical audiences
- Experience with cloud PKI environments (AWS, Azure, GCP) and PKI automation tools is a plus
Benefits
- Competitive compensation and comprehensive health, dental, and vision coverage
- Retirement savings programs with company matching (401(k) or RRSP)
- Generous paid time off, including holidays, and vacation
- Paid parental leave and family support benefits
- Life and disabilitycoverage
- Flexible spending and health savings options (where applicable)
- Health and wellness support, including gym reimbursement and wellness programs
- Employee Assistance Program with24/7confidential support for employees and families
- Educationassistanceand professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program andadditionalcompanyperksand discounts
- Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
- Business travel insurance and global employee support programs
Company Overview
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