Note: The job is a remote job and is open to candidates in USA. ClearStar, Inc. is a leader in providing employment intelligence through background and medical screening. They are seeking an experienced Operations Specialist II to support complex operations, ensuring accuracy and quality while enhancing client experience.
Responsibilities
- Manage escalated orders, high-risk verifications, and complex exception cases
- Serve as a point of contact for sensitive client and internal communications
- Balance SLA performance expectations with heightened focus on quality and compliance standards
- Apply advanced knowledge of verification processes, FCRA requirements, and quality controls
- Conduct targeted quality reviews and support remediation planning
- Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership
- Reinforce accountability and consistency across distributed and international operational teams
- Provide guidance and informal coaching to frontline Operations Specialists
- Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
- Maintain and enhance standard operating procedures to improve clarity and operational consistency
- Analyze operational data to recommend workflow enhancements and error reduction strategies
- Additional duties as assigned
Skills
- 2–4+ years of experience in background screening or compliance-driven operations
- Strong analytical skills and sound professional judgment in complex or escalated cases
- Working knowledge of FCRA, verification processes, quality controls, and regulated workflows
- Experience handling escalations and sensitive client communications
- Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately
- A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection
- Bachelor's degree preferred or equivalent combination of education and experience
- PBSA Certification preferred
- Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred
Benefits
- Paid healthcare and life insurance premiums
- Low-cost dental and vision insurance
- Company-paid basic life insurance and a company-paid Short-Term Disability policy
- Employee assistance program
- 401(k) matching up to 4%
- Time off
- 9 company paid holidays
- 2 additional days of paid time off for volunteer activities
- Searching for Stars Employee Referral Program
Company Overview