Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company that focuses on enhancing operations through great teams. The Health Plan Solutions Account Manager I is responsible for managing client contracts and relationships, ensuring service delivery, and identifying revenue opportunities.
Responsibilities
- Prepares, monitors, and manages budget and revenue expectations for assigned client(s)
- Works with client(s) to develop project approach and implementation plans
- Oversees development and implementation
- Reports to management on progress toward strategic account growth and business goals
- Communicates/interfaces regularly with client(s)
- Directs HMS contract operations to ensure successful delivery of services to client(s)
- Identifies and continually seeks new sources of revenue
- Builds relationships with internal and external staff to ensure client expectations are being met or exceeded
- Manages client relationship; responsible for ensuring client satisfaction
- Identifies sales opportunities and assists the account management team with successful close of sale (including proposal development process)
- Monitors state legislative, regulatory, and competitive environment and alerts management to risks and opportunities
- May oversee additional account management staff (i.e. Account Mgr I)
- Supports collaboration between account management team, internal departments and operations staff
Skills
- Ability to demonstrate exceptional customer service and follow up skills, to negotiate, collaborate, and manage expectations, resolve problems, and develop opportunities with clients
- Bachelor's degree or higher
- Three (3) to seven (7) years of relevant work experience
- Ability to manage projects required
- Proficient with Microsoft Excel, Word, Access, and PowerPoint
- Experience in one of the following areas preferred: Health insurance, Client service/business to business, Healthcare policy, Industry with high level of compliance (i.e. Finance)
- Holding a Professional Project Management Professional (PMP) certification is preferred
- Knowledge of SQL or Micro Strategies preferred
Benefits
- Health (medical, dental, vision) benefits start on day 1 of employment.
- Company match 401K and other benefits available within months of starting.
- New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
- Company provided computer for work use.
- All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
- We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Company Overview