Note: The job is a remote job and is open to candidates in USA. Flex HR is a fast-growing HR outsourcing company based in Alpharetta, GA, with a sub location in Chicago, IL. They are seeking a dynamic professional for a dual-function role that involves equal responsibilities in HR Management and Business Development, focusing on client relationships and sales processes.
Responsibilities
- Serve as the primary HR point of contact for an assigned portfolio of Flex HR clients and their employees
- Manage the complete new hire onboarding process including offer letters, HRIS/payroll platform onboarding, and benefits orientation
- Support benefits enrollment, HSA/FSA changes, 401(k) rollovers, loans, and distribution requests for client employees
- Coach client managers through Performance Improvement Plans (PIPs), conflict resolution, and employee relations issues
- Assist clients with employee terminations including state-required forms, separation documents, and witness support on termination calls
- Lead quarterly reviews for assigned clients and conduct virtual office hours to provide ongoing HR support to client employees
- Administer workers' compensation claims and ensure client compliance with labor laws and multi-state regulations
- Complete periodic audits, monthly benefits reconciliations, and maintain accurate client records
- Coordinate employee recognition activities including monthly birthday updates and annual anniversary celebrations
- Foster a positive workplace environment for clients through strong communication and conflict resolution support
- Act as liaison between departments to resolve client and employee issues promptly and professionally
- Work across multiple payroll and HRIS platforms including Netchex, Paylocity, Gusto, ADP, Paychex, and others
- Demonstrate a high degree of professionalism in all client and employee interactions
- Maintain a willingness to take on additional responsibilities as assigned by management
- Respond to inbound leads from the Flex HR website and phone system within 30 minutes during business hours
- Conduct structured discovery calls to uncover each prospect's HR and payroll pain points, employee count, current platform, benefits structure, and implementation timeline
- Qualify leads using BANT criteria — Budget, Authority, Need, and Timeline — and prioritize your pipeline accordingly
- Build and send customized proposals within one business day of each discovery call, combining Flex HR services tailored to each client's specific needs
- Manage the full sales pipeline in HubSpot — creating and maintaining Contact, Company, and Deal records after every interaction
- Execute a consistent follow-up cadence and move deals forward through each HubSpot pipeline stage
- Manage the post-close process including file management, and client hand-off to the delivery team
- Recognize and escalate fraudulent inquiries, underfunded prospects, and leads unlikely to be a good long-term fit for Flex HR
Skills
- 4-6 years of HR management experience, preferably in an outsourced or consulting capacity supporting multiple clients simultaneously
- Demonstrated experience in B2B sales or account management role, ideally in professional services, HR, or payroll
- Strong knowledge of HR best practices, labor laws, multi-state compliance, and HR operations
- Excellent consultative communication and interpersonal skills
- Ability to manage a full sales cycle from first contact through signed agreement
- Experience with CRM platforms, preferably HubSpot — consistent and timely logging is non-negotiable
- Proficiency working across multiple HRIS platforms
- Strong organizational skills — you manage competing priorities across both client delivery and business development without losing momentum in either
- Ability to handle sensitive employee and client information confidentially and professionally
- Will demonstrate confidence and ability to handle a wide variety of situations with strong attention to detail, critical thinking, and exceptional problem-solving skills
- Ability to work in a high-energy, fast-paced environment while delivering high-quality and exceptional service
- Familiarity with payroll platforms such as Netchex, Paylocity, Gusto, ADP, Paychex, Paycom, Paycor, or Rippling is highly desirable
- A minimum of an associate's degree in a related field or equivalent work experience (a plus)
- SHRM or HRCI certification is a plus
Benefits
- Comprehensive Medical, Dental, and Vision benefits with a significant portion of the benefit premium covered by the company
- HSA, FSA, and Dependent Care Spending Accounts
- Company-paid Employee Assistance Program (EAP) and Short-Term Disability
- 401(k) plan with a 4% company match
- Flexible Paid Time Off starting at 3 weeks per year, increases with length of service
- 12 paid holidays annually
- Educational Assistance
- Company Wellness Program through Wellsteps
- $250 employee referral bonus
- Monthly tech reimbursement
- Birthday day off
- Continuous training and development
- Virtual Flex Fun Club
- Employee discount savings program
- Great remote working environment — energetic, friendly, fun, and collaborative
- Access to a financial advisor for financial planning and consulting
Company Overview