Note: The job is a remote job and is open to candidates in USA. Intuit is seeking highly skilled Implementation Experts to join their Customer Success organization, focusing on the Intuit Enterprise Suite (IES) customer base. This role involves guiding complex business customers through the successful setup, configuration, and integration of IES to maximize their investment and improve customer satisfaction.
Responsibilities
- Client Consultation & Needs Assessment: Work closely with IES customers to understand their unique business needs, financial processes, and existing systems to tailor and optimize their IES setup
- IES Implementation & Configuration: Lead the end-to-end implementation of IES, including core accounting, payroll, and payments functionalities. This involves supporting the customer through system configuration, coordinating data migration (simple to complex), and ensuring proper integration with other systems
- Implementation Project Management: Successfully manage and prioritize multiple complex customer implementations and engagements simultaneously, ensuring all accounts move toward successful and timely platform adoption
- Product Expertise & Training: Provide expert guidance and hands-on training to clients and their teams on how to effectively leverage IES features, tools, and reporting capabilities. Address customer queries and troubleshoot technical issues that arise during implementation
- Multi-Entity Accounting Specialization: Apply advanced accounting expertise to support the customer through configuring IES for multi-entity companies, ensuring accurate financial reporting and streamlined operations across consolidated entities
- Issue Resolution & Orchestration: Collaborate with internal teams (e.g., product support, professional services, sales, CSMs) to resolve complex customer challenges and ensure a seamless onboarding journey. Act as a central point of contact for implementation-related activities
- Best Practices & Customization: Advise clients on best practices for using IES and customize settings, reports, and dashboards to meet specific business requirements
- Feedback Loop: Capture and relay customer feedback to product and engineering teams to drive continuous improvement of the IES platform and implementation processes
- Proactive Solution Sourcing: Demonstrate a tenacious drive to find solutions for complex customer challenges, proactively seeking and developing workarounds or alternatives when standard resolutions are not immediately available
Skills
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field AND/OR a Active Tax Credential (Enrolled Agent, CPA) required
- This role requires a min of 30 hours per week, working 5 days a week from Monday-Friday
- Minimum of 5+ years of experience in software implementation or consulting, with a strong focus on financial software
- Advanced understanding and hands-on experience with the Intuit Enterprise Suite (IES)
- Strong understanding of accounting principles and practices, with at least 3 years of direct experience working with multi-entity companies
- Proven ability to manage complex projects and multiple customer engagements simultaneously
- Exceptional problem-solving skills, with a keen eye for detail and accuracy
- Excellent communication, interpersonal, and consultative skills, with the ability to translate technical concepts into easily understandable terms for diverse audiences
- QuickBooks certification(s) preferred
- Familiarity with QuickBooks Desktop is highly desirable
- Demonstrated expertise in QuickBooks Online, QuickBooks Payroll, and Payments
Benefits
- Intuit provides a competitive compensation package with a strong pay for performance rewards approach.
- This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at [1] Intuit®: Careers | Benefits).
- Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.
- To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
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