Note: The job is a remote job and is open to candidates in USA. First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions. The Implementation Consultant, Emergency Operations is responsible for the configuration, deployment, and customer enablement of First Due's field response and operations modules.
Responsibilities
- Configure Pre-Planning, including occupancy and building records, hazards, tactical information, and pre-incident plans aligned to NFPA 1620 practice
- Configure Responder for mobile incident response, including unit response views, dispatch and AVL information, and field access to occupancy and pre-plan data
- Configure Hydrants, including hydrant inventory, flow testing records, and water supply data aligned to NFPA 291 practice
- Configure Command for incident command and accountability, including tactical worksheets and on-scene workflows
- Partner with the assigned Implementation Manager to deliver milestones on plan, surfacing risks early
- Maintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane
- Partner with Technical Services on CAD and AVL data flows relevant to Responder and Command
- Surface product gaps, defects, and enhancement requests for the cluster to the Team Manager and Product organization
Skills
- Three or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent operational experience in a fire or public safety agency
- Strong public safety industry knowledge, including fire ground operations, incident command structures, pre-incident planning, and water supply
- Demonstrated working knowledge of field response workflows and the operational contexts in which mobile response tools are used
- Familiarity with GIS and mapping concepts as applied to occupancies, hydrants, and response data
- Strong organizational skills with the ability to manage multiple concurrent customer projects
- Excellent communication, training delivery, and stakeholder engagement skills
- Experience with Rocketlane or a comparable professional services delivery platform
- Direct experience as a firefighter, company officer, training officer, or fire service GIS or pre-planning coordinator
- Working knowledge of NFPA 1620 (pre-incident planning) and NFPA 291 (fire flow testing and hydrant marking)
- Experience with GIS platforms, or with mobile data terminal and field-response applications
- Working knowledge of Salesforce, including account data hygiene and project handoff from sales
- PMP, ITIL, or equivalent professional certification
Benefits
- Competitive pay
- Medical, dental, and vision coverage
- FSA/HSA
- 401(k)
- Flexible PTO
- A fully remote workplace
- A technology stipend
- Opportunities for advancement
- Other benefits and perks that sets our team apart
Company Overview