Note: The job is a remote job and is open to candidates in USA. Radiology Partners is a leading radiology practice in the U.S., serving hospitals and healthcare facilities nationwide. The IT Support Analyst will support identity and access management operations and provide end-user support for authentication and access issues.
Responsibilities
- Support day-to-day identity and access management operations by processing user provisioning, access changes, and deprovisioning activities in accordance with established policies and procedures
- Provide end-user support for authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), password resets, and other identity-related issues while ensuring timely resolution
- Manage IAM incidents and service requests through ServiceNow, escalating complex issues as appropriate and maintaining accurate documentation
- Support access reviews, audits, and compliance initiatives by validating user access, maintaining role-based access controls, and ensuring adherence to security requirements
- Collaborate with IAM, IT, and business teams to improve processes, maintain documentation, and deliver secure, reliable identity and access services
Skills
- Associate's or Bachelor's degree preferred in Information Technology, Information Systems, or a related field, or equivalent professional experience
- 1-3 years of experience in IT support, IAM operations, service desk, systems administration, or enterprise user access management
- Experience supporting Okta, Active Directory, Microsoft Entra ID, ServiceNow, and identity management concepts including SSO, MFA, and role-based access control
- Strong troubleshooting skills with the ability to resolve authentication and access issues while maintaining compliance with security standards
- Excellent customer service, communication, organizational, and problem-solving skills with strong attention to detail and the ability to manage multiple priorities
Benefits
- Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
- Annual discretionary bonus
- Health & wellness coverage options
- 401k benefits
- A broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements)
- Compensation Reviews
- Career Growth Opportunities
- Flexible Remote Schedules
- Generous PTO Plans and Paid Holidays
- Proudly Certified as a Great Place to Work for Five Consecutive Years
Company Overview