Note: The job is a remote job and is open to candidates in USA. Athena Ag, Inc. is a company that supports modern growers through scalable operational infrastructure and AI-enabled technologies. The IT Systems Administrator will be responsible for designing, improving, and supporting the computer systems and technology infrastructure that enable employees to work effectively.
Responsibilities
- Consult with employees, managers, operations leaders, and technical stakeholders to analyze technology needs and determine functional specifications for hardware, software, endpoint, identity, collaboration, and local network systems
- Translate user requirements and recurring business needs into documented system specifications, configuration standards, implementation plans, test plans, and support procedures
- Design, configure, document, test, and modify Windows, macOS, mobile device, printer, peripheral, conference room, identity, SaaS application, and workplace technology systems based on user and system specifications
- Develop and maintain endpoint standards, device build processes, configuration profiles, software deployment workflows, access provisioning workflows, support automations, scripts, checklists, runbooks, and system documentation
- Analyze recurring incidents, support trends, endpoint behavior, access issues, application problems, and local network patterns to identify root causes and implement durable system improvements
- Test and validate operating system changes, application deployments, MFA and access changes, VPN configurations, Wi-Fi settings, printer configurations, conference room technology, collaboration tools, and endpoint management changes before and after rollout
- Serve as a technical escalation point for complex employee technology issues by applying diagnostic procedures, systems analysis, and root-cause analysis rather than only following routine troubleshooting scripts
- Design and execute standardized onboarding, offboarding, device provisioning, account readiness, access administration, and system-change procedures to improve reliability and consistency
- Evaluate and recommend hardware, software, endpoint management, SaaS, networking, collaboration, and security tooling based on technical functionality, reliability, supportability, user needs, and business requirements
- Coordinate with vendors, managed service providers, and internal stakeholders on technical specifications, implementation requirements, system testing, issue resolution, and acceptance criteria
- Maintain technical documentation including functional requirements, configuration notes, system diagrams, runbooks, test results, troubleshooting procedures, decision logs, and support knowledge articles
- Identify and implement improvements to tools, workflows, automations, endpoint management, access administration, device lifecycle procedures, and support processes
Skills
- 2 to 4+ years of experience in IT systems engineering, IT support engineering, endpoint engineering, desktop engineering, systems administration, IT systems analysis, or a related technical role
- Demonstrated experience applying systems analysis techniques, consulting with users, gathering requirements, and converting business or user needs into hardware, software, access, endpoint, and workplace technology specifications
- Hands-on experience designing, configuring, documenting, testing, and modifying computer systems, endpoint environments, operating system configurations, SaaS tools, access workflows, and support processes
- Strong troubleshooting and root-cause analysis experience across Windows and macOS endpoints, mobile devices, printers, peripherals, conference room technology, productivity tools, and office technology systems
- Experience with endpoint management, device configuration, application deployment, patching, compliance, or MDM tools such as Microsoft Intune, Jamf, or similar platforms
- Working knowledge of identity and access workflows, user account administration, MFA, SSO, password resets, role-based access, Microsoft Entra ID, Google Workspace, Microsoft 365, or similar platforms
- Working knowledge of networking concepts such as Wi-Fi, switching, DHCP, DNS, VPN connectivity, and local network troubleshooting
- Ability to create clear technical documentation, support procedures, runbooks, test plans, workflow documentation, and system-change notes
- Experience with ticketing systems, incident analysis, recurring issue documentation, and support workflow improvement
- Strong communication skills and the ability to work effectively with both technical and non-technical employees
- Strong organization, ownership, judgment, follow-through, and ability to manage multiple technical priorities in a fast-moving environment
- Experience supporting cloud-based SaaS environments and modern workplace technology stacks
- Experience creating basic scripts, automations, deployment workflows, or support tooling using PowerShell, Bash, low-code automation, or similar tools
- Experience supporting endpoint security, device compliance, patching, vulnerability remediation, and cybersecurity best practices
- Experience in a headquarters, warehouse, manufacturing, agricultural technology, or multi-site environment
- Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Google, Jamf, or similar
Benefits
- Hybrid/remote
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