Note: The job is a remote job and is open to candidates in USA. AAA Life Insurance Company is seeking a Manager, Cloud Operations to lead their newly formed Business Operations Team. The role involves overseeing day-to-day operations of cloud-based infrastructure, ensuring reliability and performance while collaborating with various stakeholders to support cloud initiatives and optimize resources.
Responsibilities
- Lead and manage daily cloud operations to ensure high availability, performance, reliability, and scalability of cloud infrastructure and services
- Direct incident response, root cause analysis, and problem resolution efforts to minimize service disruption and drive continuous improvement
- Establish, document, and enforce cloud operational policies, procedures, and best practices aligned with organizational and regulatory requirements
- Partner with security, risk, and compliance teams to ensure cloud environments meet security standards, CSS Audits, regulatory obligations, and internal control requirement
- Monitor cloud usage, optimize resource utilization, and manage budgets to ensure cost-effective and efficient cloud operations
- Drive automation, monitoring, and tooling improvements to enhance operational efficiency, observability, and system resilience
- Collaborate with operations, engineering, application development, and business teams to support cloud initiatives, changes, and production deployments while mentoring and developing cloud operations staff
Skills
- Bachelor's degree in information technology, Computer Science, Engineering, or a related field; Master's degree preferred
- 6+ years of progressive IT infrastructure or cloud operations experience, with at least 3 years in a leadership or management role
- Proven track record leading incident response, on-call operations, and operational maturity initiatives in a 24/7 environment
- Hands-on experience with cloud cost management, monitoring, automation, and infrastructure-as-code tools
- Strong understanding of cloud platforms (e.g., AWS, Azure, GCP), including infrastructure, networking, monitoring, backup, and high-availability architectures
- Ability to ensure system stability, uptime, and performance through incident management, root cause analysis, capacity planning, and continuous service improvement
- Knowledge of cloud security principles, access controls, data protection, DevOps and regulatory requirements, with the ability to partner effectively with security and compliance teams
- Proven capability to lead, mentor, and develop technical teams, manage workloads, and foster accountability in a 24/7 operational environment
- Experience driving automation, monitoring, and process optimization to reduce manual effort, improve efficiency, and increase operational resilience
- Strong communication skills to translate technical issues into business impact, coordinate across teams, and manage priorities with internal stakeholders and leadership
- On-Premises Infrastructure experience a plus
- Relevant cloud certifications preferred (AWS Certified Solutions Architect, Azure Administrator/Architect)
- IT service management or security certifications a plus (ITIL, CISSP, CISM, CCSP)
Benefits
- Hybrid work environment that promotes work-life balance
- Comprehensive medical, dental, and vision coverage starting from your first day
- Employer 401k match and employer contribution to a pension plan
- Generous PTO and paid parental leave to support your family needs
- Various associate resource groups and community involvement initiatives
- Relocation Eligibility: Available
Company Overview