Note: The job is a remote job and is open to candidates in USA. Civica is a company that makes software to help deliver critical services for citizens around the world. As a Product Manager, you will define the strategic vision for your team and oversee the lifecycle management of your product, ensuring alignment with the company’s mission of becoming a global GovTech champion.
Responsibilities
- Experience delivering AI-powered product features and working within teams that leverage AI-assisted development (e.g. LLM tooling, automation) to improve delivery and product outcomes
- Strong AI fluency, including a practical understanding of machine learning, generative AI, and data-driven product design
- Experience partnering with engineering teams building AI/ML-powered solutions
- Understanding of core AI concepts (e.g. model performance, accuracy, bias, and limitations) and their impact on product design and user experience
- Develop and maintain a deep understanding of customer needs, market trends, and business goals
- Work closely with various stakeholders across multiple time-zones in engineering, design, marketing, commercial, and customer success
- Conduct customer interviews, surveys, and market research
- Define and prioritize product requirements
- Oversee the entire product development lifecycle
- Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery
- Together with the Technical Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations
- Collaborate with engineering and design teams to shape solutions that are scalable, feasible, and aligned to customer and business needs
- Drive prioritization, trade-offs, and decision-making across stakeholders
- Plan and execute successful product launches
- Analyze data and metrics to measure performance
- Use data and metrics to inform product strategy and continuous improvement
- Foster strong documentation, knowledge sharing, and clear product communication
Skills
- Demonstrated experience as a Product Manager, working in a modern software or product-led organization
- Proven ability to prioritize features and requirements based on customer needs, business goals, and technical considerations
- Strong customer focus, with a continuous drive to understand user needs, pain points, and opportunities to deliver value
- Strong analytical skills, with the ability to use data and insights to inform product decisions and measure performance
- Experience working collaboratively with cross-functional teams, including engineering, design, marketing, commercial, and customer success
- Ability to adapt to changing market conditions, customer needs, and business priorities
- Strong problem-solving skills, balancing customer, business, and technical trade-offs
- Familiarity with Agile ways of working, collaborating closely with engineering teams to deliver value iteratively
- Experience building and maintaining relationships with third-party partners and vendors, enabling integrations and ecosystem growth
- Understanding of integration patterns (e.g. APIs, webhooks, data exchange) to support connected product ecosystems
- Act as a subject matter expert in North American regulatory and compliance requirements (e.g. data privacy, security legislation such as the Patriot Act)
- Represent the product at industry conferences and roadshows, supporting market engagement, customer insight, and commercial opportunities
- 5+ years product management experience
- Strong analytical and problem-solving skills
- Ability to manage product lifecycle complexity
- Excellent communication skills
- Strong customer focus
- Data-driven decision making
- Ability to prioritize effectively
- Agile methodologies
- Stakeholder collaboration
- Strong problem-solving capability
- Extensive experience in a Product Management role
- Experience leading cross-functional teams and mentoring product managers
- A track record of successfully launching products
- Experience using research, iteration and analytics to guide decision making
- Experience leading geographically distributed teams
- Market research and competitive analysis
- UX / human-centered design
- Experience with cloud technologies (SaaS, PaaS, IaaS)
- Experience with Library Solutions
Benefits
- Medical, Dental & Vision Coverage with competitive employer contributions and access to flexible plan options, including Health Savings Account (HSA) eligible plans
- Employer funded Short Term Disability and shared cost Long Term Disability coverage
- Company paid Life Insurance with optional voluntary life coverage
- 401(k) Retirement Plan with a generous employer match of up to 50% on employee contributions (up to 6%)
- Paid Time Off (PTO) that increases with tenure, plus company observed holidays
- Make a difference in your community through Civica’s Days of Difference—enjoy up to three (3) paid days off each year to volunteer and give back
- Enjoy a balanced work life experience that recognizes achievements, celebrates success, and creates opportunities for connection, career growth, and employee engagement
Company Overview