Note: The job is a remote job and is open to candidates in USA. Brink's Inc is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. They are seeking a National Product Support Manager for Cash Vault Services to drive operational excellence, support product lines, and ensure customer satisfaction across the organization.
Responsibilities
- Provide expert guidance on operational processes and procedures for the CVS product line
- Act as a product consultant and escalation point for operational support issues
- Partner with Sales and Field Operations to manage customer expectations and deliver seamless support
- Ensure compliance with established policies, workflows, and reporting standards
- Support customer implementations and internal startups through documentation, training, and operational expertise
- Develop and deliver operational training for CVS Operations and Field Support teams
- Share best practices through documentation, training materials, and knowledge transfer across internal teams and customers
- Create and maintain operational procedures and support documentation to drive consistency and effectiveness
- Develop, refine, and monitor KPIs and quality assurance measures to evaluate operational performance
- Analyze performance and quality data to identify trends, risks, and opportunities for improvement
- Implement corrective actions that improve quality, reduce costs, and enhance customer satisfaction
- Lead process improvement initiatives focused on reducing costs, improving cycle times, increasing profitability, and enhancing customer experiences
- Manage projects from initiation through implementation, ensuring alignment with business objectives and timely delivery
- Collaborate cross-functionally to identify operational efficiencies and drive continuous improvement efforts
- Serve as a key liaison between Sales, Field Support, Operations, and other cross-functional partners
- Build strong relationships across the organization to support product objectives and operational success
- Communicate effectively with stakeholders at all levels to ensure alignment and execution of strategic initiatives
Skills
- High School Diploma or GED
- Minimum of 3 years of project management experience
- Minimum of 2 years of experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Project
- Bachelor's degree in Business, Engineering, or a related field
- Experience in vault operations and a strong understanding of the armored transportation industry
- Demonstrated leadership experience in operations, product support, or customer support environments
- Knowledge of process improvement methodologies such as Lean and Six Sigma
- Strong analytical, organizational, and problem-solving skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Proven track record of maintaining operational standards, integrity, and accountability
- Strong communication and stakeholder management skills
Company Overview