Note: The job is a remote job and is open to candidates in USA. Blockdaemon is looking for a Program Manager to own the end-to-end delivery of their most strategic customer engagements. This role involves managing complex implementations with Tier 1 institutional customers, ensuring effective communication and execution throughout the project lifecycle.
Responsibilities
- Own program management for a portfolio of Tier 1 customer engagements from kickoff through go-live and into steady state, acting as the primary point of accountability for structure, timeline, and execution — continuously improving the playbooks, templates, and best practices that raise the bar across the team
- Build and maintain detailed project plans, tracking scope, milestones, dependencies, RAID logs, and owners; proactively drive execution, unblock work, and escalate appropriately when engagement health is at risk
- Serve as the primary program-level point of contact for customers, building trusted relationships with stakeholders up to and including executive sponsors
- Design and run a consistent cadence of engagement communication: status updates, steering committee meetings, executive business reviews, and ad hoc escalations
- Produce clear, executive-ready reporting for both internal leadership and customer executives, translating technical and operational detail into business-relevant narratives
- Coordinate cross-functionally with Sales, Account Management, Solutions Architecture, Product, Engineering, Support, Operations, and Legal/Compliance — managing multiple concurrent high-touch engagements while prioritizing effectively across competing timelines and stakeholder needs
- Own internal reporting on portfolio health, surfacing patterns, risks, and resourcing needs to leadership
Skills
- 6+ years of program or project management experience, with a track record of managing large, complex, external-facing engagements (ideally with enterprise, institutional, or financial services customers)
- Exceptional executive communication skills, written and verbal; comfortable presenting to senior stakeholders, including C-level executives, and producing polished reporting such as status decks, executive summaries, and steering committee materials
- Proven ability to build and drive detailed project plans and hold cross-functional teams accountable to them, without formal authority over those teams
- Strong track record of structuring ambiguous, complex engagements into clear plans, workstreams, and reporting cadences
- Strong risk and issue management discipline combined with comfort operating in fast-moving environments: able to spot problems early, drive resolution, and know when to escalate, all while managing multiple high-stakes engagements concurrently
- A calm, organized, detail-oriented operator who instills confidence in both customers and internal teams under pressure
- Based in the US (East Coast), with flexibility to work customer hours across time zones and travel as needed for key milestones and executive meetings
Benefits
- Equity compensation
- A comprehensive benefits package
- Competitive health cover
- 401k
- Flexible paid time off
- Other perks designed to support your wellbeing and professional growth
Company Overview