Note: The job is a remote job and is open to candidates in USA. Hays is a global leader in specialist recruitment and workforce solutions, and they are seeking an Implementation Project Manager to lead the deployment of customized workforce solutions. The role involves managing the full project lifecycle, building relationships with clients, and coordinating cross-functional teams to ensure successful implementation.
Responsibilities
- Build trusted relationships with client stakeholders
- Set clear expectations and maintain consistent communication
- Serve as the primary point of contact throughout the implementation
- Coordinate cross-functional teams to deliver results on time and within scope
- Oversee deployment of Hays’ proprietary technology (e.g., 3SS VMS) and integrated third-party systems
- Lead project workstreams: Oversee execution, track progress, and provide regular updates to stakeholders
- Apply structured project methodology: Deliver complex projects using Prince II or similar frameworks
- Drive process definition & solution design: Lead workshops, analyze requirements, and translate them into actionable deliverables
- Secure stakeholder sign‑offs: Present proposed solutions, configurations, and plans for approval
- Manage system setup & configuration: Coordinate configuration of Hays’ technology and third‑party solutions, ensuring alignment with client requirements
- Lead configuration execution: Implement system changes and maintain alignment to scope and objectives
- Support UAT: Facilitate testing, oversee issue resolution, and ensure systems meet performance expectations
- Support data migration: Coordinate data collection, validation, integration, and issue resolution
- Manage change requests: Evaluate impacts, document decisions, and secure approvals
- Document requirements: Maintain accurate and current business/functional requirements with full version control
- Serve as project escalation point: Respond to inquiries, feedback, and issues from internal and client teams
- Ensure full compliance with legal and regulatory requirements
- Maintain high standards of data accuracy and system integrity
- Identify and drive system and process improvements
- Support user readiness through training coordination and adoption planning
- Ensure seamless collaboration across workstreams and remove delivery roadblocks
- Partner with the Service Delivery Leader to ensure readiness for go‑live and post‑launch success
- Coordinate with development, operations, and technical teams on system updates and enhancements
- Build deep understanding of client systems and operating models
- Lead issue resolution and root‑cause analysis
- Promote use of self‑help tools, documentation, and training resources
- Contribute to the creation of user guides, training materials, and operational documentation
Skills
- Proven experience delivering complex, multi-workstream projects
- Strong planning, prioritization, and time-management capabilities
- Ability to navigate ambiguous or politically sensitive environments
- Skilled at managing multiple priorities and shifting scopes
- Ability to manage budgets and resources effectively
- Proven experience balancing cost, quality, and timeline
- Strong ownership mindset; proactive and self‑driven
- Analytical approach to problem‑solving
- Comfortable working independently and collaboratively
- Experienced in managing and interpreting data sets
- Proficient with MS Project, Visio, Excel, Word, and PowerPoint
- Strong risk identification and mitigation skills
- Skilled at navigating expectations, deliverables, and timelines across diverse stakeholders
- Strong delegation, follow‑up, and cross‑team communication
- Capable of building confidence through clarity, transparency, and collaboration
- Familiarity with change management methodologies and training development
- Ability to align requirements with broader business benefits
- Clear communicator able to translate between technical and business audiences
- Effective liaison across functions, driving knowledge sharing and alignment
- 2+ years working in MSP or workforce solutions
- Familiarity with VMS/ATS platforms
- Exposure to Lean/Six Sigma methodologies
Benefits
- PTO starting at 22 days, 2 floating holidays and 2 volunteer days.
- Competitively priced medical, vision and dental plans to choose what works best for you.
- 401K with guaranteed match and fast-paced vesting schedule.
- Initial and continuous training & support from Learning & Development for your professional growth.
Company Overview