Note: The job is a remote job and is open to candidates in USA. Angle Health is an AI-native, integrated healthcare company focused on making healthcare accessible and transparent. They are seeking a highly organized and detail-oriented Renewal Operations Coordinator to provide operational coordination and administrative support to the Renewal Team, ensuring smooth internal workflows and project management.
Responsibilities
- Provide administrative and operational support to multiple Renewal Managers across the department
- Review renewal documentation for completeness and accuracy prior to routing to the appropriate internal teams
- Coordinate the collection and organization of required renewal documentation
- Monitor shared renewal inboxes and route requests to the appropriate team members
- Update HubSpot, Zendesk, and internal systems with accurate notes and documentation
- Organize and maintain electronic renewal files and shared department resources
- Assist with quality assurance reviews to help maintain consistency and accuracy across renewal documentation
- Own and maintain the Renewal Team's operational calendar, including renewal release schedules, internal deadlines, team milestones, and key deliverables
- Monitor upcoming deadlines and proactively remind team members of critical dates and outstanding action items
- Coordinate cross-functional follow-up with Underwriting, Implementation, Billing, Eligibility, Product, Engineering, and Account Management to help keep renewal activities on track
- Escalate operational roadblocks or timing concerns to Renewal Managers and leadership when appropriate
- Support the Renewal Team during peak renewal periods by helping prioritize administrative tasks and coordinating competing priorities
- Support department initiatives focused on improving operational efficiency
- Assist with documenting and maintaining standard operating procedures (SOPs)
- Maintain department templates, forms, and shared resources to ensure consistency across the team
- Participate in testing new workflows, tools, and process enhancements
- Assist leadership with operational projects and other initiatives as assigned
- Coordinate internal meetings and document action items as needed
- Maintain department documentation and shared resources
- Assist with maintaining standardized communications and templates
- Provide general administrative support to ensure the Renewal Team operates efficiently
Skills
- 1–3 years of experience in administrative support, operations, project coordination, customer service, or employee benefits
- Exceptional organizational and time management skills
- Strong attention to detail and commitment to accuracy
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong problem-solving skills and the ability to work independently
- Collaborative mindset with a passion for supporting team success
- Experience in the health insurance or employee benefits industry
- Familiarity with HubSpot CRM
- Experience using Zendesk or similar ticketing platforms
- Proficiency in Microsoft Office or Google Workspace, particularly Excel
- Experience supporting cross-functional operational teams
Benefits
- Competitive compensation and stock options
- 100% company-paid comprehensive health, vision & dental insurance for you and your dependents
- Supplemental Life, AD&D and Short-Term Disability coverage options
- Discretionary time off
- Relocation assistance
- Paid parental leave and flexible return to work policy
- Work-from-home stipend for remote employees
- Company provided meals for in-office employees
- 401(k) account
- Opportunity for rapid career progression
- Other benefits coming soon!
Company Overview