Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization that values a people-first culture and is seeking a Sales Operations Manager to join their remote team. The role involves coaching and supervising Operations Managers, building client relationships, and ensuring financial expectations are met while driving high-performance culture within the team.
Responsibilities
- Own overall sales performance (conversion, revenue, productivity) across assigned programs
- Drive daily/weekly performance rhythms to ensure consistent execution
- Identify performance gaps early (especially early tenure) and implement corrective actions
- Partner with leaders to build strong pipelines and hit or exceed targets
- Lead and develop Team Leaders and Sales Coaches to drive a high-performance culture
- Hold leaders accountable to daily performance management, coaching effectiveness, and action plans
- Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results
- Reinforce a culture of accountability, urgency, and ownership
- Shift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building)
- Ensure coaching is documented, consistent, and tied directly to performance outcomes
- Partner with Training to improve new hire readiness and early tenure success
- Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand
- Identify opportunities to improve efficiency and productivity without sacrificing quality
- Drive consistency in processes, communication, and execution across teams
- Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans
- Translate client expectations into clear operational actions
- Proactively communicate risks, opportunities, and progress
Skills
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
- Work well under pressure and follow through on items to completion while maintaining a professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
- Willingness to work a flexible schedule
- ***MUST*** have 1+ year of experience as a 'Operations Manager' *or* 'Sales Operations Manager'
- ***Must*** have 3-5 years of PROVEN 'high-level sales' leadership – OB sales experience would be *ideal*
- Must reside in the United States and have a valid U.S. address for residence
- 18 Years of age or older with a completed High School Diploma or GED, required
- Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred
Benefits
- Benefits available to eligible U.S. employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
Company Overview