Note: The job is a remote job and is open to candidates in USA. Altior Healthcare is a provider of mental health treatment services, seeking a proactive Salesforce Business Systems Analyst to manage their Salesforce platform. This role involves ensuring the platform supports business operations, optimizing processes, and acting as a liaison between stakeholders and IT for Salesforce-related initiatives.
Responsibilities
- Serve as the primary functional owner of the Salesforce environment, ensuring the platform reliably supports business operations
- Configure and maintain objects, fields, page layouts, security settings, and system features
- Design and implement automation using Salesforce Flows and other native tools
- Monitor platform health, usage, and performance
- Manage releases, testing, and deployment of changes and maintain overall system stability and scalability
- Partner with business stakeholders to understand admissions, business development, and operational processes
- Translate business needs into effective Salesforce solutions and configurations
- Identify opportunities to streamline workflows, reduce manual work, and improve data capture
- Lead functional aspects of enhancements, new capabilities, and process improvements
- Advise leadership on best practices and platform capabilities
- Coordinate and support integrations between Salesforce and other enterprise systems including call tracking and contact center solutions
- Troubleshoot integration issues with vendors or technical partners
- Establish and maintain data quality standards, validation rules, and governance practices within Salesforce
- Monitor data integrity, duplicate management, and consistency across records
- Support data imports, migrations, and cleanup initiatives
- Ensure accuracy and reliability of reports, dashboards, and downstream data usage
- Serve as the primary escalation point for Salesforce-related issues and requests
- Support user onboarding, training, and ongoing adoption of new features
- Develop and maintain documentation, job aids, and knowledge base materials
- Gather feedback from users to improve usability and effectiveness
- Coordinate with Salesforce partners, consultants, and third-party vendors
- Participate in roadmap planning, upgrades, and new module implementations
- Ensure changes follow appropriate testing, change control, and communication practices
- Maintain awareness of Salesforce updates and recommend relevant capabilities
Skills
- 3–7 years of experience supporting enterprise business applications, with significant hands-on experience in Salesforce administration or functional support
- Demonstrated ownership of a CRM platform or major application, including configuration, enhancements, and operational support
- Experience partnering with business stakeholders to translate operational needs into system solutions
- Strong analytical, problem-solving, and process mapping skills
- Ability to manage multiple priorities and initiatives in a fast-moving environment
- Excellent communication skills, including the ability to explain technical concepts to non-technical audiences
- Experience coordinating with vendors, consultants, or managed service providers
- Familiarity with structured service management, change management, or project delivery practices
- Bachelor's degree in Information Technology, Business Administration, Information Systems, or a related field – OR – Equivalent work experience and relevant certifications
- Hands-on administration of Salesforce (Sales Cloud and/or Service Cloud)
- Experience configuring objects, fields, security, page layouts, and system settings
- Experience designing and maintaining automation using Salesforce Flows
- Experience with reports, dashboards, and data management within Salesforce
- Experience supporting or coordinating integrations between Salesforce and other systems
- Familiarity with data quality management, duplicate control, and validation strategies
- Salesforce certifications (e.g., Administrator) preferred
- Experience supporting healthcare/regulated environments (e.g., HIPAA) preferred
Benefits
- Comprehensive benefits package: medical, dental, and vision.
- 401k with 4% match.
- Paid Time Off Programs including vacation, holidays, and illness.
- Chef made meals onsite.
- Continuing Education Assistance.
- Supportive clinical supervision and professional development.
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