Note: The job is a remote job and is open to candidates in USA. Marqeta is a company focused on innovative payment solutions, and they are seeking a Senior Account Manager to support one of their largest global strategic accounts. The role involves managing client relationships, optimizing operations, and driving growth through proactive communication and strategic insights.
Responsibilities
- Support one of our largest global strategic accounts, serving as the primary point of contact for day-to-day operations and ongoing client needs
- Working closely with a cross-functional team, you will help ensure seamless execution, proactive communication, and high-quality client service
- Build strong working relationships across the customer’s organization
- Identify opportunities to improve processes and drive incremental growth
- Partner internally to deliver effective, timely solutions
- Help optimize daily operations and support long-term account success
- Perform a range of strategically essential activities
- Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general
- As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges
- You don’t sit around and wait for things to happen
- Model, plan, and monitor a path to growth based on the right data
- You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation
- You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space
- Proven experience growing and scaling strategic or enterprise accounts
- Proven track record of managing global customers with multi region stakeholders
- Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
- Experience partnering with banking operations teams and external banking partners to drive critical submissions to completion
- Experience participating in business reviews and using data-driven strategies to make informed decisions
Skills
- 5+ years of Global Enterprise Account Management experience in the payments industry
- Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans
- Strong grasp of industry trends and competitive landscape
- Familiarity and first-hand knowledge in fintech, banking or payments
- Positive attitude, team player, adaptable, and resourceful
- Technical aptitude with demonstrated ability to understand and explain complex technical concepts in a straightforward manner
- Experience or familiarity with high-growth fintechs and financial services companies
- Card Issuing and Processing experience
- Proven experience growing and scaling strategic or enterprise accounts
- Proven track record of managing global customers with multi region stakeholders
- Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
- Experience partnering with banking operations teams and external banking partners to drive critical submissions to completion
- Experience participating in business reviews and using data-driven strategies to make informed decisions
Benefits
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contributionand after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
Company Overview
Company H1B Sponsorship