Note: The job is a remote job and is open to candidates in USA. Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States. They are seeking a Senior Client Account Specialist to ensure timely payments from debtors by monitoring accounts, contacting clients with overdue balances, and negotiating payment plans.
Responsibilities
- Regularly review the firm’s accounts receivable to identify overdue accounts
- Keep track of outstanding debts and prioritize collection efforts
- Ensure firm commitments are adhered to as related to the billing, providing direct contact and follow-up with each partner and client as assigned to ensure timely billing and collections
- Contact clients with overdue accounts via phone, email, or written correspondence
- Communicate professionally and empathetically, maintaining positive relationships while addressing payment issues
- Address client inquiries and complaints related to billing and outstanding balances
- Work collaboratively with clients to find mutually beneficial solutions
- Attempt to collect overdue amounts directly from clients
- Negotiate payment plans or settlements to facilitate debt recovery
- Generate monthly client reminder statements, making any necessary revisions
- Prepare bankruptcy claims, research, and submit claims for unclaimed property, propose, set up and maintain promissory notes/personal guarantees to ensure client compliance and assist in obtaining and interpreting the of research information/credit reports
- Prepare final demand letters for management’s signature to send to clients following approval by the Firm’s General Counsel’s office
- Recommends proposed transfers of any accounts to Firm’s collections attorney, including preparing the placement letter for management signature, gathering of all collection activities, client details and any other pertinent documentation
- Maintain accurate records of all communication with delinquent account holders, including date, time, name and title of person spoken to and details of conversation/email
- Document payment arrangements, promises to pay, and any other relevant details
- Provide consistent updates and correct client collections contact information to the business intake and client data teams
- Identify, research, and propose solutions to issues affecting the Firm’s ability to properly invoice its clients and/or the client’s ability to timely pay our invoices
- Prepare regular reports on the status of unpaid accounts and progress in debt recovery
- Keep the firm informed about collection activities and trends
- Updates management of any potential collection issues requiring escalation and providing recommendations for resolution
- Provides timely submissions of any recommended proposed write offs accompanied by the required supporting information and appropriate coding
- Prepares, reviews, and distributes, as appropriate, monthly reports for delinquent AR and WIP to partners
- Provides reports reflecting AR analyses, aged WIP, DSO, potential and existing AR and WIP reserves, agreed upon metrics and key performance indicators
- Confers with billing partners to determine reason(s) for aged AR & WIP and presents strategies to obtain payment and ensure timely billing of WIP
- Ensures the firm is in compliance with the terms of service, client’s outside counsel guidelines or any existing agreements in effect with respect to the client and/or matter
- Provides any accrual information to partners or clients as assigned or requested
- Acts as the resource to partners and clients to resolve any issues hindering payment to the Firm or the billing of WIP
- Collaborates with our internal departments as required and related to the team’s projects, issues, and concerns
- Ability to support and train Client Account Specialist on processes and procedures
- Other duties as assigned
Skills
- 5 years of relevant accounting experience required
- Technical proficiency with Microsoft Office Suite, ARCS Collections Software and Elite
- High level of detail-orientation required
- Excellent organizational skills required
- Must possess strong financial, business, analytical and accounting acumen
- Ability to work under pressure, meet deadlines with shifting priorities
- Must be a self-starter with a high level of initiative
- Strong customer service skills, able to anticipate needs and exercise independent judgment
- Strong attention to detail, organizational skills and the ability to handle multiple projects
- Maintains confidentiality and exercises discretion
- Exercises solid strategic thinking and problem-solving skills
- Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
- 4-year degree preferred, or combination of education and commensurate work experience required
- Preferably in a professional services environment
Benefits
- Discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance
- Medical and dental coverage
- Life insurance
- Short-term and long-term disability insurance
- Pre-tax flexible spending account for certain medical and dependent care expenses
- An employee assistance program
- Paid Time Off
- Paid holidays
- Participation in a retirement plan program after meeting eligibility requirements
Company Overview