Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a Senior Director of Network Reliability to take ownership of their network function, stabilize the team, and drive modernization efforts.
Responsibilities
- A working map of the network estate across our DCs and our cloud footprint, plus a clear-eyed read on the team you inherited
- A personnel evaluation and a tech roadmap that show how we move from manual ops to network as code, automation, and drift control, sequenced against budget and the work that’s already running
- The first wave of new engineers landed, with retained engineers in active upskilling
- Modernization visible in production, on-call and incident load redistributed across the team, you start stepping out of the critical path
Skills
- 10+ years leading global teams in multi-DC, mission-critical production environments
- 10+ years experience with modern DC networking, including OSPF, EVPN, VXLAN, Cisco Nexus, and NX-OS
- Experience in a hybrid cloud environment with special focus on GCP workloads
- Proven success building network automation and IaC using tools such as Ansible, Terraform, Python, Git, and CI/CD
- Experience modernizing legacy network environments by introducing config management, drift detection, network observability, and policy-based ops where they didn't exist before
- In depth knowledge of network observability using tools such as Thousand Eyes, Grafana, Loki, Netflow and Netscout to obtain 'full pane of glass' for network health
- Experience supporting Kubernetes workloads, AI and GPU workloads
- Bachelor's degree in computer science, engineering or related field
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
- Annual performance bonus, stock, and/or other applicable incentive compensation plans.
Company Overview
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