Note: The job is a remote job and is open to candidates in USA. Agilysys is a leading provider of hospitality technology solutions, and they are seeking a Solutions Consultant to lead complex client implementations. This role is crucial for ensuring project success and customer satisfaction by managing project scope, resources, and operational alignment.
Responsibilities
- Serve as the primary point of contact for complex client projects, ensuring successful delivery from initiation through completion
- Define, manage, and control project scope, ensuring all stakeholders are aligned on deliverables, timelines, and milestones
- Collaborate with customers to gather operational requirements and design system configurations that maximize efficiency and product capabilities
- Lead onsite teams by developing detailed schedules and directing internal and external resources to meet project objectives
- Identify and mitigate project risks, developing escalation plans and driving resolution of issues impacting scope, timeline, or customer satisfaction
- Install, configure, test, and validate system solutions to ensure operational consistency and production readiness
- Manage data conversion and reconciliation processes to ensure data integrity throughout implementation
- Troubleshoot and resolve software issues, providing both tactical and strategic solutions
- Collaborate with internal teams to drive product improvements and enhance implementation processes based on client feedback
- Ensure comprehensive project documentation is completed and transitioned to support teams for ongoing client success
Skills
- Bachelor's degree in a related field or equivalent combination of education and experience
- 5–7 years of experience in system implementation, consulting, or hospitality technology environments
- Experience with hospitality systems such as Property Management Systems (PMS), Point of Sale (POS), inventory/procurement systems, or related technologies
- Strong understanding of business operations and accounting practices
- Proven experience managing complex project implementation lifecycles
- Willingness and ability to travel extensively (up to 90%), including domestic and international travel
- Strong project management and organizational skills
- Excellent problem-solving and analytical abilities
- Effective communication skills with the ability to engage both technical and non-technical stakeholders
- Ability to manage multiple priorities and adapt to changing project demands
- Strong customer service orientation and commitment to client success
- Proficiency in Microsoft Office tools (including PowerPoint and Visio)
- Ability to work independently with a high degree of initiative
- Collaboration and teamwork across cross-functional groups
- Highly customer-focused with a commitment to delivering exceptional results
- Strong sense of ownership and accountability
- Resilient and able to perform under pressure in dynamic environments
- Proactive and solution-oriented mindset
- Adaptable and comfortable with ambiguity and evolving project needs
- Team-oriented with strong interpersonal skills
- Driven to exceed expectations and continuously improve processes
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