Note: The job is a remote job and is open to candidates in USA. Knotch is a growth-stage technology company helping brands optimize content performance and apply AI to modern marketing. They are seeking a strategic Sr. Account Director to lead and grow relationships with enterprise customers, focusing on commercial strategy, renewals, and product adoption.
Responsibilities
- Own senior stakeholder relationships across a portfolio of enterprise accounts (typically 10–20)
- Establish yourself as a strategic advisor aligned to the client’s business model, content strategy, and marketing objectives
- Build, maintain, and evolve Account Plans that define business outcomes, strategic priorities, growth pathways, and commercial timelines
- Lead executive-level conversations that articulate results, needs, opportunities, and partnership direction
- Promote Knotch’s platform and solutions to deepen adoption and strengthen strategic alignment across client teams
- Own renewals, pricing conversations, and commercial strategy for each account
- Partner closely with Customer Success Managers, Consulting, Knotch Leadership, Finance, and Product to structure agreements that support account objectives, align with roadmap considerations, and drive long-term growth potential
- Ensure commercial structures reinforce and accelerate the work led by Customer Success Managers and Strategic Consulting teams
- Maintain rigorous forecasting around renewals, expansions, risk, and multi-year opportunities
- Partner with Customer Success Managers (who own delivery) to ensure commercial strategy reflects real-time client needs and progress
- Work with Strategic Consulting to align commercial components to services, content programs, and ongoing strategic work
- Collaborate with Product leadership when roadmap initiatives influence commercial structuring or customer expectations
- Lead internal alignment around account strategy, executive priorities, renewal posture, and expansion sequencing
- Identify risks, obstacles, or misalignments early and escalate appropriately
- Identify and win new business opportunities within existing accounts—new modules, additional domains, expanded teams, or consulting programs
- Actively broaden stakeholder engagement and internal influence within client organizations
- Ensure Knotch’s solutions are positioned for long-term, multi-stakeholder adoption across marketing, content, SEO, and analytics teams
- Maintain a healthy, strategic, multi-quarter pipeline across the portfolio
Skills
- 8-10+ years of enterprise account management experience
- The ideal candidate will have worked at both a SaaS company as well as a marketing agency
- Demonstrated success selling into Director–SVP level stakeholders and managing complex multi-threaded relationships
- Quota-carrying experience or commercial ownership within enterprise accounts
- Strong business acumen—able to connect marketing strategies, content performance, and digital investments to measurable outcomes
- Proficiency with AI-powered sales, research, and productivity tools to accelerate account planning, insight generation, and stakeholder communication
- Excellent communication skills, comfortable presenting to executives over Zoom and in person
- Highly organized with exceptional follow-through; able to manage multiple accounts, priorities, and workstreams simultaneously
- Strong cross-functional instincts and comfort collaborating with Finance, Product, Customer Success, and Strategic Consulting
- Willingness to travel as needed for key client meetings
- Familiarity with integrated marketing, content strategy, or analytics (a plus, not a requirement)
Benefits
- Comprehensive medical, dental and vision insurance eligibility
- 401(k) plan
- Unlimited PTO
- 10+ company-paid holidays
- A daily company-wide break, and more!
Company Overview