Note: The job is a remote job and is open to candidates in USA. Medscape is a leading provider of health information services and is seeking a Senior Account Manager to join their Account Management team. The role involves building and maintaining strong customer relationships, ensuring successful delivery of solutions, and collaborating with various internal teams to improve overall client satisfaction.
Responsibilities
- Day-to-day partnership and collaboration with all departments from sale to execution and launch
- Build and maintain strong client relationships, including onsite presence as needed
- Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc
- Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
- Support overall client satisfaction by providing the highest caliber customer-service experience
- Demonstrated client management expertise, presentation skills, and Medscape product value articulation
- Exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
- Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
- Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executives
- Ability to analyze and improve internal processes and engage with company-wide initiatives
- Own development process and improvements for assigned Pharmas or Brands
- Support ongoing Pharma or Brand training
- Client travel as required
- Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc
- Partner with Sales to help meet client and internal goals and improve overall business performance
- Focus on high-quality client deliverables and error-free launches
- Demonstrate overall process compliance and mastery
Skills
- Minimum of 5 years of experience in Account Management
- 4-year Bachelor's degree preferred or will consider related experience
- Minimum of 5 years of experience with a combination of digital, agency and healthcare experience
Benefits
- Discretionary company bonus, based upon business results
- Health Insurance (medical, dental, and vision coverage)
- Paid Time Off (including vacation, sick leave, and flexible holiday days)
- 401(k) Retirement Plan with employer matching
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Commuter and/or Transit Benefits (if applicable)
- Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.
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