Note: The job is a remote job and is open to candidates in USA. JLL is a leading global provider of real estate and investment management services. The Supply Chain Operations Lead ensures vendor invoice and work order contractual compliance by collaborating with cross-functional teams, driving process improvements, and resolving compliance issues across various functions.
Responsibilities
- Ensure rate cards and recurring work schedules align with vendor contracts and are managed appropriately in Corrigo (JLL's Centralized Maintenance Management system)
- Draft recurring work schedules and loader files with Sourcing partners
- Review monthly reports to add, edit, or suspend schedules in partnership with the Account Business Operations Analyst (BOA)
- Manage work order invoice interface errors and investigate root causes to prevent recurrence
- Manage Landlord and Non-Connected Vendor Authorized No Charge processes
- Liaise with vendors to resolve invoicing and work order inquiries including rate cards and recurring work schedules
- Monitor vendor performance data in Corrigo and support corrective actions
- Assist with Vendor Open Accounts Receivable (AR) reviews and track timely resolution
- Develop and enforce operational procedures and Standard Operating Procedures (SOPs)
- Create work order management best practices for suppliers
- Lead change management strategies to enhance vendor and operational performance
- Provide Facilities team support with work order management and training
- Resolve BTAP (Bill to Account Payable) exceptions
- Deliver supply chain data, analytics, and reporting
- Manage supply chain project activities
- Oversee JBS (JLL Business Services) activities related to COI (Certificate of Insurance)
Skills
- 3–5 years in facilities management, vendor management, or supply chain operations
- 2+ years working with Corrigo or similar work order management systems
- Demonstrated experience leading process improvements and establishing governance frameworks
- Strategic thinking with strong implementation capabilities
- Advanced proficiency in Microsoft Excel (data analysis, pivot tables, reporting)
- Excellent written and oral communication skills for stakeholder engagement at all levels
- Ability to mentor colleagues and provide technical guidance
- Strong organizational skills with capacity to manage multiple priorities independently
- Professional composure under pressure
- Detail-oriented and self-motivated with strong organizational skills and the ability to handle and follow through on multiple priorities in a changing environment
- Project management experience preferred
- Bachelor's degree in supply chain management, facilities management, business administration, or related field preferred
- Associate's degree with equivalent experience considered
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Company Overview