Note: The job is a remote job and is open to candidates in USA. Sentinel Technologies is a leading IT services and solutions provider in the US, seeking a Support Analyst to join their team. The role involves supporting and troubleshooting customer issues with a focus on security, requiring excellent communication skills and knowledge of various security technologies.
Responsibilities
- Supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with a security focus
- Stay up to date on the latest security intelligence, including hackers' methodologies, to properly implement system and application changes
- Manage requests assigned to the team/personal queue within the established Service Level Agreement (SLA)
- Efficient ticket management
- Perform system/platform health checks for various security products as needed
- Assist with escalated security engagements on an as needed basis
- Troubleshooting, reporting, and communicating with both technical and non-technical stakeholders
- Perform security whitelisting of false-positives, and evaluating security requests for change across multiple security platforms
- Analyze change impacts and articulate why changes may weaken security envelopes
- Knowledge of Domain Name System (DNS) technologies and how they are secured
- Experience with Virtualization Technologies (VMware, Hyper-V)
- Stay current on IT security trends, vulnerabilities, and news
- Researching security enhancements and best practices
- Recommending security enhancements and services
- Meet and uphold CJIS requirements
- Basic knowledge of Linux is a plus
- Microsoft SC-500 certification is a plus
Skills
- Excellent written and verbal communication skills
- Experience working with and supporting at least three of the following security technologies: Cisco Security Products (CSE, Umbrella, Secure Network Analytics, DUO), Various EDR Platforms (Cylance, CrowdStrike, Defender, SentinelOne), Tenable Products (IO, SC, Lumin), Horizon 3 Node Zero, Email Security Products (Proofpoint, Mimecast, Cisco Secure Email), Darktrace
- Understanding of network protocols and traffic flow in an enterprise environment
- Ability to perform security whitelisting of false-positives and evaluating security requests for change across multiple security platforms
- Knowledge of Domain Name System (DNS) technologies and how they are secured
- Strong verbal, written, presentation, and report-writing skills
- Staying current on IT security trends, vulnerabilities, and news
- Researching security enhancements and best practices
- Recommending security enhancements and services
- Must be able to meet and uphold CJIS requirements
- Legally authorized to work in the US without sponsorship
- Must demonstrate a 'can-do' attitude
- Experience with Virtualization Technologies (VMware, Hyper-V) is a plus
- Basic knowledge of Linux is a plus
- Microsoft SC-500 certification is a plus
Benefits
- Medical
- Dental
- Vision
- 401K
- 529
- Life Insurance
- Income Protection Short and Long-Term Disability
- Medical and Child/Elder Care
- Flexible Spending Account Plans
- Family Planning Benefits
- Financial Education
- Identity Theft Protection and Assistance
- Legal Services
- Employee Assistance Program
- Two weeks’ vacation
- Additional paid time-off for Personal and Sick
- Certification and hands-on training
- Employee discount for product services and entertainment
Company Overview