Note: The job is a remote job and is open to candidates in USA. Guardian Dentistry Partners is seeking a Systems Administrator for their Practice Management Systems. This role is responsible for the administration, support, and project execution of practice management systems, ensuring stable operations and successful system conversions.
Responsibilities
- Own and coordinate day-to-day support for live Denticon practices
- Manage PMS-related ticket intake, triage, prioritization, and resolution tracking
- Act as the primary point of coordination between practices, IT, application support teams, and vendors
- Support the evolution of a structured Denticon application support model
- Support Denticon conversion projects with a primary focus on data mapping, data validation, and data integrity
- Coordinate PMS-related activities throughout the conversion lifecycle, including pre-conversion preparation, conversion weekend execution, and post-go-live validation
- Act as a central point of coordination during conversion and go-live weekends, ensuring issues are tracked, prioritized, and resolved
- Validate final converted data and system readiness in partnership with vendors, data teams, and practices
- Coordinate and oversee support for legacy practice management systems while they remain in use
- Ensure continuity, issue tracking, and operational stability during the transition period
- Oversee Denticon system administration, including user access, roles, security, and core configurations
- Coordinate system updates, configuration changes, and enhancements aligned with operational needs
- Ensure consistent application of PMS standards and best practices
- Own PMS-related data, including Denticon data flowing into the data warehouse
- Coordinate PMS data issues related to reporting, integrations, and data quality
- Maintain oversight of Jarvis connectivity and PMS-related data dependencies while they remain in scope
- Partner with analytics and data teams to ensure reliable, consistent PMS data
- Partner with PMO, IT, Operations, vendors, and practice leaders to align PMS support and project activities
- Communicate status, risks, and trends related to PMS operations and conversions
- Identify recurring issues and improvement opportunities across PMS platforms and conversion processes
Skills
- Experience in systems administration, specifically with practice management systems
- Strong understanding of data mapping, data validation, and data integrity
- Ability to manage ticket intake, triage, prioritization, and resolution tracking
- Experience coordinating between practices, IT, application support teams, and vendors
- Knowledge of Denticon or similar practice management systems
- Experience overseeing system administration, including user access, roles, security, and configurations
- Ability to coordinate system updates, configuration changes, and enhancements
- Strong communication skills to report status, risks, and trends related to PMS operations
- Experience in stakeholder collaboration and continuous improvement initiatives
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