Note: The job is a remote job and is open to candidates in USA. Clearmind Technology, Inc. is an IT Professional Services firm serving clients in various sectors including hospitality and real estate. They are seeking a Mid Level Systems Analyst / Field Engineer to provide engineering support for client and internal projects and assist with project management tasks.
Responsibilities
- Engineering support for client and internal projects
- Assist with Project Management tasks
- Desktop support and deployment -- Windows 11, Apple
- Windows Server maintenance and build -- Windows 2019, Windows 2022, Windows 2025, Active Directory
- Wireless network support and deployment -- Meraki, Cisco, Aruba
- Email account maintenance -- Microsoft Online Services, Google Workspace
- Endpoint Detection and Response -- SentinelOne
- Backup -- Solarwinds MSP Backup, Veeam
- Mobile device support -- Apple, Android
- Documenting SOPs
- Coordinating vendors for support, onsite maintenance, and installations
- Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks
- Project engineering including server build, network configuration, network documentation
- Remote and onsite support of desktop, project, and application-related issues
- Manage vendor accounts e,g. Verizon, AT&T, and Hardware vendors
- Assist team in projects that include network installs, wireless implementations, and new builds
Skills
- EXCELLENT communication and follow-up skills
- BRILLIANT troubleshooting skills
- 4+ years in the Information Technology field
- Field support and remote support experience required
- Handles themselves professionally as this will be a customer-facing role
- Preferably experience in the hospitality industry
Company Overview