Note: The job is a remote job and is open to candidates in USA. K Group Companies is a locally owned technology service provider established in Grand Rapids, MI. They are seeking a Technical Account Manager with a strong background in physical security systems to serve as the primary liaison between the company and clients, driving growth by identifying opportunities and ensuring solutions align with client needs.
Responsibilities
- Develop and manage client relationships, serving as the primary point of contact for key accounts
- Generate new business opportunities by expanding within existing accounts
- Collaborate with clients to understand business challenges and align solutions across physical security and managed services
- Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions
- Stay current with new security technologies, products, and industry trends to advise clients effectively
- Partner with technical teams to ensure client needs are accurately translated into deliverables
- Identify opportunities for up-selling and cross-selling across the security and IT service portfolio
Skills
- 2-4 years of technical sales or account management experience in security or related industries
- Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems
- Must have experience in account management
- Excellent communication and relationship-building skills
- Be able to work at a fast-paced environment
- Strong technical aptitude with digital and security technologies
- Commercially minded with a focus on delivering measurable client and business outcomes
Benefits
- Bonus and commission programs
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VTO)
- 100% employer paid family health insurance premium
- 100% employer paid disability insurance
- 100% employer paid dental & vision insurance
- 401k with Safe Harbor contributions from company annually
- Profit sharing opportunities
Company Overview