Note: The job is a remote job and is open to candidates in USA. Amplify is a leader in K–12 literacy and education technology, seeking a Technology Management Analyst to enhance their business operations. The role focuses on process optimization and system improvements, collaborating with cross-functional teams to translate business needs into technical solutions and ensure effective adoption of business systems.
Responsibilities
- Provide comprehensive product support by tracking critical issues, performing root cause analysis, and collaborating with technical teams to ensure timely resolution
- Identify and implement scalable business solutions within NetSuite ERP, Salesforce, and other core business software systems
- Serve as a subject matter expert on current-state processes, operational challenges, and supporting business systems
- Translate business needs into technical requirements, user stories, and acceptance criteria while partnering with system administrators to design thoughtful solutions
- Collaborate with business stakeholders and IT system administrators to prioritize and manage the project backlog effectively
- Develop detailed test scripts and lead the execution of User Acceptance Testing (UAT) to ensure solution quality
- Communicate project status, risks, and strategic decisions clearly to business leadership and stakeholders
- Support adoption of new functionality through stakeholder communications, live demos, and the creation of training documentation
Skills
- Bachelor's degree or equivalent professional experience
- 2+ years of experience in Business Analysis or Technology Management with strong problem-solving skills
- Demonstrated experience working with ERP systems or Salesforce
- Prior experience working within the education technology sector
- Experience leading software development or process improvement projects for cross-functional clients
- Certification in a related methodology (Lean Six Sigma, PMP, or Agile/Scrum)
- Advanced proficiency with NetSuite ERP
- Experience utilizing project management and collaboration tools (e.g., Trello, Google Workspace, MS Project) to support cross-functional coordination and project execution
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